Saving General Options

This topic contains 9 replies, has 3 voices, and was last updated by  Stiofan O’Connor 4 years, 11 months ago.

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  • #327075

    Trevor
    Full Member
    Post count: 58

    When trying to save anything related to GD General Options such as Sender Name and Email Address or any other associated tab the response is a blank page (HTTP ERROR 500) and unsaved all other pages seem to work fine except the General Options one.

    #327082

    Trevor
    Full Member
    Post count: 58

    Only since upgrading to latest version

    #327209

    Paolo
    Site Admin
    Post count: 31205

    Hi,

    do you have access to the error logs? If you do, please let us know what is casuing the 500 (internal server error) and we’ll let you know how to proceed.

    Did you try to ask the same question to your server support?

    If you need us to have a look directly, please provide a link, admin and FTP credentials.

    Thanks

    #327459

    Trevor
    Full Member
    Post count: 58
    This reply has been marked as private.
    #327806

    Paolo
    Site Admin
    Post count: 31205

    Please provide admin and FTP credentials and we will have a look.

    Thanks

    #328103

    Trevor
    Full Member
    Post count: 58
    This reply has been marked as private.
    #328204

    Trevor
    Full Member
    Post count: 58
    This reply has been marked as private.
    #328429

    Stiofan O’Connor
    Site Admin
    Post count: 22954

    Please try to Deauthorize your google anlaytics and then re-authorise them.

    Stiofan

    #328709

    Trevor
    Full Member
    Post count: 58

    Worked, thx.

    #328844

    Stiofan O’Connor
    Site Admin
    Post count: 22954

    Great 🙂

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