Search not working

This topic contains 5 replies, has 3 voices, and was last updated by  Alex Rollin 6 years ago.

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  • May 17, 2018 at 10:53 am #430950

    Graham Willett
    Buyer
    Post count: 10

    Hello our garden finder search has stopped working – just spent a lot of money of promoting our site so needs fixing urgently please help!!

    http://www.seedsofeden.org/garden-finder/

    May 17, 2018 at 1:18 pm #430960

    Kor
    Moderator
    Post count: 16516

    Hi Graham,

    Thanks for your post. I’ve just tested your Website and the search is working fine. Check out the attached screenshot. Could you tell us a little bit more about your problem?

    Thanks!

    May 18, 2018 at 4:23 pm #431158

    Graham Willett
    Buyer
    Post count: 10

    Yes when you put in a location to find local gardens nothing happens. As in the box where it says “near” usually if you write the name of a town or city, the gardens are listed by their distance from it.

    Thanks

    May 18, 2018 at 7:33 pm #431194

    Alex Rollin
    Moderator
    Post count: 27815

    We would be happy to take a look at your settings to see if we can find the problem.

    Were you previously using Google Maps?

    Please be sure to have completed all the steps for configuration, and do check to see that your plugins are all up to date.

    To allow us to examine the site, please create a private reply and include all the information listed below so we can make a complete diagnosis.

    Add listing URL where we can see the issue:

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    May 19, 2018 at 3:49 pm #431297

    Graham Willett
    Buyer
    Post count: 10
    This reply has been marked as private.
    May 19, 2018 at 4:40 pm #431300

    Alex Rollin
    Moderator
    Post count: 27815

    Your site is set to use Open Street Maps.

    If you want to use Google, switch the map API back to Google at

    Geodirectory – Design – Map

    If you switch to OSM, like has been done on the site, then there is some transition to be expected.

    The locations differ, specifically the lat and lon of the cities, and the data in the site is being confused with results coming back from Open Street Maps.

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