Search Page Issue – Loading Blank

This topic contains 11 replies, has 3 voices, and was last updated by  Guust 4 years, 7 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • #504511

    Thiago Teixeira
    Buyer
    Post count: 17

    Hi!

    I’m facing an issue when using the search. For instance, if I search for “São Paulo”, the search results page loads blank.

    I’ve attached some screenshots.

    Can you kindly help me?

    #504519

    Guust
    Moderator
    Post count: 29970

    Please post your URL and WP admin details in a private reply and we will have a look for you.
    Thanks

    #504574

    Thiago Teixeira
    Buyer
    Post count: 17
    This reply has been marked as private.
    #504595

    Alex Rollin
    Moderator
    Post count: 27815

    Do you have a staging site where you can try switching theme?

    If you do please share details for the staging site so we can enable/disable plugins and themes to isolate the issue and find a solution.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    #504603

    Thiago Teixeira
    Buyer
    Post count: 17
    This reply has been marked as private.
    #504615

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    #504694

    Thiago Teixeira
    Buyer
    Post count: 17
    This reply has been marked as private.
    #504720

    Guust
    Moderator
    Post count: 29970

    Can you first attend to all the 500 server errors, and make sure that the theme and all plugins are up to date.
    https://my.seventhqueen.com/docs/kleo/changelog/
    Thanks

    #504728

    Thiago Teixeira
    Buyer
    Post count: 17

    Hi!

    I’ve updated all plugins but 1. Couldn’t update GeoDirectory Location Manager because the license is being used in the live site.

    Please consider my last comment that the server is slow, and sometimes give 500 errors.

    Thanks,

    #504769

    Guust
    Moderator
    Post count: 29970

    I de-activated “Premium SEO Pack”, please check now.
    We know that Yoast SEO works fine with GD, but “Premium SEO Pack” is breaking things. Always test everything after introducing a new plugin.
    Thanks

    #504986

    Thiago Teixeira
    Buyer
    Post count: 17

    Thanks!!!

    #504988

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
Viewing 12 posts - 1 through 12 (of 12 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket