Search problems

This topic contains 11 replies, has 3 voices, and was last updated by  Guust 7 years, 4 months ago.

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  • December 7, 2017 at 8:14 pm #408712

    Jason Emanuelson
    Full Member
    Post count: 71

    We’ve had intermittent issues where displaying category-based results would result in a hanging loading screen. Seems to have re-appeared, but this time, doing searches also now results in a white screen. What is frustrating is that this was just working. The site is active and I hate messing with it, so just curious if there are any known issues.

    WP: 4.8.4
    GD: 1.6.25
    GD ASF: 1.4.92
    GD LM: 1.4.3
    GD RC: 1.1.6
    Theme: Enfold: 4.1.2

    Examples:
    Hanging loading screen:
    https://orangecityiowa.com/places/service-business/

    White screen on zipcode search:
    https://orangecityiowa.com/?geodir_search=1&stype=gd_place&s=+&snear=51041&set_location_type=3&set_location_val=1&sgd_placecategory%5B%5D=&sgeo_lat=43.0072087&sgeo_lon=-96.05835230000002

    December 8, 2017 at 1:05 pm #408779

    Guust
    Moderator
    Post count: 29970

    Please post your WP admin and FTP details and we will have a closer look.
    Thanks

    December 8, 2017 at 1:06 pm #408781

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Is there any reason you are not running the latest WP 4.9+?

    Your GD Addons are out of date, and will need to be updated.

    December 8, 2017 at 8:22 pm #408847

    Jason Emanuelson
    Full Member
    Post count: 71
    This reply has been marked as private.
    December 8, 2017 at 11:29 pm #408864

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    GD plugins are ‘up to date’ with the current version of WP and all GD plugins work together ‘as a team’ using the latest version. The problems you are experiencing are most likely due to out of date plugins.

    https://wpgeodirectory.com/docs/faqs/what-is-the-best-way-to-update-the-gd-plugins/

    December 8, 2017 at 11:51 pm #408876

    Guust
    Moderator
    Post count: 29970

    Like Alex says, you are running the latest GD core plugin with a Location Manager that is very old; the current version is 1.5.62 and you are using 1.4.3.
    The difference in that plugin is so big now, that it can only be updated using FTP or using https://wpgeodirectory.com/docs/useful-plugins/#easy

    Once that is fixed, we can have another look if need be.

    Thanks

    December 8, 2017 at 11:59 pm #408879

    Jason Emanuelson
    Full Member
    Post count: 71

    it is so frustrating to when devs only look at perfect world scenarios. We don’t live in labs running bleeding edges of everything.

    Case study: Municipality website updates to the latest WordPress version that came out that same day. All the sudden, half a dozen plugins break and we’re fielding hundreds of calls. Because release is new, plugin devs are not sure and will get back to us. Couple days go by and we finally hear back to update their plugin to their just posted latest version. In the meantime, we have taken hundreds of calls, had our reputation called into question because the site has issues, all because people have to have the newest.

    But…

    By waiting a couple weeks for WordPress, theme and plugin developers to catch up to the latest releases in the wild, we generally avoid those issues.

    I am sorry, but while it sounds great to be latest and greatest every single minute of every days is awesome in theory, a lot of us on the front lines are tired of getting burned.

    And in fairness, I am sure as support professionals, you are on the front lines as well and want to control as much as possible to ensure good service like we do.

    I just have to wonder if there is a better way that is more dynamic and versatile to the best outcomes for both? We’ve been asked to use the Easy Updates plugin. Why can’t it figure out which is the best version, based upon what WP version is running? Wouldn’t that help to solve the cause before it even would become a problem?

    December 9, 2017 at 12:05 am #408882

    Jason Emanuelson
    Full Member
    Post count: 71

    Why did it not report the old plugin in the past? I watch the updates regularly.

    December 9, 2017 at 12:12 am #408885

    Jason Emanuelson
    Full Member
    Post count: 71

    I am going to step away for a bit today. My frustration is clouding things.

    December 9, 2017 at 12:22 am #408887

    Guust
    Moderator
    Post count: 29970

    Let us know if you want a hand updating to the latest, it is not a problem, just let us know.

    I know what you mean, but I’ll try to explain with an example.
    1. Imagine Google changes its API, this happens all the time
    2. That suddenly means that there are some sites that use Location Manager get errors
    3. So we fix the new “bug” [thanks to Google 🙂 ]
    4. But it also means that without an update to the GD core plugin, there will still be errors
    5. So we fix the GD core plugin.
    6. Result is that 2 updates are required, but if you only update 1 of the 2, the plugins do not work well together anymore.

    So therefore, you should always update everything or nothing. But then you may miss out on important security fixes or in case of the example above, things will no longer work, because the changes to the Google API cannot be ignored.

    So let us know if you need a hand, and we’ll get you all up to date.

    Thanks

    December 10, 2017 at 8:21 pm #409016

    Jason Emanuelson
    Full Member
    Post count: 71

    Sounds like we are in the same boat with updates. Just wish there was a better way to handle all of this.

    One thing of note, it would have been nice to have some sort of alert to tell me that plugin was out of date. As you probably saw as well, nothing said it needed and update or was out of date. Might the Easy Updates plugin be able to help identify issues like this?

    December 10, 2017 at 10:32 pm #409024

    Guust
    Moderator
    Post count: 29970

    We only introduced Easy Updates after that version, so the alerts for old versions like that no longer work.
    I am guessing your problems is fixed, or do you still need a hand updating or fixing anything?
    Thanks

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