server 500 error after v2 update

This topic contains 2 replies, has 3 voices, and was last updated by  Alex Rollin 5 years, 1 month ago.

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  • April 11, 2019 at 3:34 pm #480107

    david g
    Free User
    Post count: 4

    Hey
    The problem was GT-Vouchers – GeoDirectory Version which looks like its defunct now? that web address now goes to a spammy shopping site, has it been overwritten or replaced

    Another problem I found as all the CPT have disappeared from the nav bar? there are still active in the post types tab and in order?

    And I have a popup message in my dashboard to instal a plugin but it hasn’t been updated in 3 years so I’m not sure why you are recommending it for install?
    —
    GeoDirectory Lists requires to install the Posts 2 Posts plugin to be installed and active. Click here to activate it.
    —

    Guust has access to the site already if needed.

    thanks

    April 11, 2019 at 4:40 pm #480118

    Kor
    Moderator
    Post count: 16516

    Hi david g,

    Thanks for your post. Could you share your Website WP admin and FTP access here in private reply so that we could check on it?

    WP Admin
    Login URL :
    Login Username :
    Login Password :

    FTP Access
    FTP Host :
    FTP Username :
    FTP Password :

    April 11, 2019 at 7:33 pm #480175

    Alex Rollin
    Moderator
    Post count: 27815

    Hi,

    When you make a support request you can make it possible for us to help you as quickly as possible by always following up on your topic with an immediate private reply that includes all the access info we may need to login and debug the issue on your site.

    You don’t have to do this, but it can save a couple of email exchanges.

    Try posting them in the following format so they are easy to read and find in the topic:

    WordPress Administrator Account Credentials
    WP Admin Login URL:
    Username:
    Password:

    SFTP / FTP Credentials
    Host URL:
    Port:
    Username:
    Password:

    Also, when you are working on the site and expecting us to login and take a look it would help greatly if you could disable your security and cache plugins. You should disable cache anyways if you are making changes to the site and want to see the results on the public side.

    Thanks for your understanding

    Have you followed the upgrade instructions here?

    Also in case you missed it, the instructions for upgrade to GDV2:
    https://wpgeodirectory.com/docs-v2/geodirectory/upgrade-from-gdv1/

    …GT-Vouchers….

    That is a 3rd party plugin and we don’t have any information about it or the author.

    Another problem I found as all the CPT have disappeared from the nav bar? there are still active in the post types tab and in order?

    CPTs now have their own menu entries in the backend. Can you see them? Did you upgrade all your GD addons?

    List Manager requires Posts 2 Posts. It’s a simple ‘glue code’ plugin and doesn’t need any updates.

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