Server error when trying to update username

This topic contains 3 replies, has 2 voices, and was last updated by  Paolo 8 years, 11 months ago.

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  • June 11, 2015 at 2:25 pm #42210

    Rob Wood
    Buyer
    Post count: 10

    Hi,

    I have just found out that my username in the Geo Directory – Auto updates was wrong.

    So I change clicked saved then got this error

    You don’t have permission to access /testing/mot/wp-admin/admin.php on this server.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    Could you point me in the right direction for a solution?

    June 11, 2015 at 2:39 pm #42214

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    Normally that happen when you are not logged in as admin.

    Please provide a URL and admin credentials in a private reply and we will have a look.

    Thanks

    June 11, 2015 at 2:41 pm #42215

    Rob Wood
    Buyer
    Post count: 10
    This reply has been marked as private.
    June 11, 2015 at 4:20 pm #42237

    Paolo
    Site Admin
    Post count: 31206

    Hi Rob,

    I see the username got change because it is correct. I tried to save and I saw that error too.

    I never saw it before on any of our customer’s and test websites, so I searched on Google : https://www.google.com/search?q=ou+don%E2%80%99t+have+permission+to+access&ie=utf-8&oe=utf-8#q=you+don%27t+have+permission+to+access

    All topics found are related to server configuration, so I don’t think there is anything we can do on our side to solve it.

    Please try to report this to your hosting provider.

    Let us know how you went.

    Thanks

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