Setting up copy of GeoDirectory in a subfolder – "Download failed. Unauthorized"

This topic contains 6 replies, has 3 voices, and was last updated by  Janet Pearson 5 years ago.

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  • April 23, 2019 at 7:01 am #482225

    Janet Pearson
    Buyer
    Post count: 17

    Hi there,

    I’m looking to try out the new GD v2, so I have set up a copy of my client’s site in a subfolder. Unfortunately, right after upgrading to v2, and being prompted to update all my disabled GD extensions, I am receiving a message that says:

    “Download failed. Unauthorized”

    Is there something that I’m missing here? I wouldn’t have thought that there would be any problem setting up a second instance of GD in a subfolder on my domain name – especially when it’s to try out this rather extensive, intensive upgrade. I *definitely* can’t be doing it on the live site! :O

    Thank you in advance for any help you can offer.

    Kind regards,

    Nathan Dorey
    Technology Matters

    April 23, 2019 at 7:42 am #482232

    Kor
    Moderator
    Post count: 16516

    Hi Nathan,

    Thanks for your post. If you moved your site to a new domain you will simply have to deactivate and then reactivate the licenses to register them to the new domain.

    April 23, 2019 at 11:10 pm #482418

    Janet Pearson
    Buyer
    Post count: 17

    Hi Kor,

    Thanks for getting back to me. Unfortunately, it’s not a new domain. It’s not even a subdomain, either – just a subfolder in the live site: https://cambridgeweightplan.com.au/test

    April 24, 2019 at 7:50 pm #482660

    Alex Rollin
    Moderator
    Post count: 27815

    The same applies because it is a different site URL.
    Please try the method Kor suggests. If it doesn’t work we will be happy to take a look, just write back with your WP Admin credentials in a private reply.

    April 30, 2019 at 6:19 am #483625

    Janet Pearson
    Buyer
    Post count: 17
    This reply has been marked as private.
    April 30, 2019 at 7:23 pm #483797

    Alex Rollin
    Moderator
    Post count: 27815

    Hi,

    if we are talking about /test/ this is the clone site, yes? New and sitting at a new URL.

    So, go to the plugins page on that site and try deactivating and reactivating. Then refresh the page and try to update.

    May 6, 2019 at 2:04 am #484588

    Janet Pearson
    Buyer
    Post count: 17

    Hi Alex,

    Thanks for that – it’s worked! I think the problem is that I wasn’t refreshing the page before reactivating. 🙂

    Now to try to get it looking right in v2! :O

    Kind regards,
    Nathan

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