Site Crashed. Receiving error

This topic contains 10 replies, has 3 voices, and was last updated by  Naveen Giri 4 years, 7 months ago.

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  • September 18, 2019 at 6:52 pm #509017

    cam
    Free User
    Post count: 14

    Hello,
    My site crashed few days ago. I was not able to make out what was wrong as we did not do any edits or updates. Finally I reinstalled wordpress today and the GeoDirectory Themes. Now when I want to customize my site I am receiving a technical error and unable to customize the site. The same issue occurs with the Supreme Theme as.
    Is this due to non compatibility of your themes with updated wordpress version?
    Please note that I have lost all data due to this.
    Kindly advise.

    September 19, 2019 at 4:55 am #509058

    cam
    Free User
    Post count: 14

    Hello, no updates received from your side. can you please respond.

    September 19, 2019 at 7:25 am #509089

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    have you tried restoring to a backup?

    You should contact your host about the backup options for your site.

    What does your host say about the site and the logs?

    We can take a look, please share the following credentials:

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    DB Credentials
    DB PHPMyAdmin URL:
    DB Name:
    DB User:
    DB Password:

    Thanks

    Alex

    September 21, 2019 at 3:00 pm #509538

    cam
    Free User
    Post count: 14
    This reply has been marked as private.
    September 21, 2019 at 7:11 pm #509551

    Naveen Giri
    Moderator
    Post count: 1559

    Hi @cam Syed,

    the user is not site admin. please share administrator level user details to check the issue.

    Thanks

    September 21, 2019 at 8:17 pm #509553

    cam
    Free User
    Post count: 14
    This reply has been marked as private.
    September 21, 2019 at 10:00 pm #509568

    Naveen Giri
    Moderator
    Post count: 1559

    Hi @cam

    I have just checked. the issue is coming from ninja form plugin activation. I see the customiser throwing error.

    I will check it and get back to you asap with progress.
    meanwhile if you can provide cpanel access in private reply.
    it will help me to track bug early.

    Thanks

    September 21, 2019 at 10:15 pm #509569

    cam
    Free User
    Post count: 14
    This reply has been marked as private.
    September 23, 2019 at 12:09 pm #509716

    Naveen Giri
    Moderator
    Post count: 1559

    Hi cam,

    please check now. the issue was site memory limit that throwing 500 error.
    I have added in wp-config.php file.

    

    
define('WP_MEMORY_LIMIT', '256M');

    

    and customiser working all right now.
    

    Thanks
    

		
	
    


    

			
				

    

	
    

		September 29, 2019 at 1:16 am

		
		#510707

		
		
		
	
    


    


    

	
    

		
		
    cam
    Free User
    
		
		
     Post count: 14
    
	
    

	
    

		
		
    Hi Naveen,
    
Thank you for the quick responses and resolving the issue. Ill verify and get back to you in case of any issues.
    

		
	
    


    

			
				

    

	
    

		September 29, 2019 at 5:30 pm

		
		#510761

		
		
		
	
    


    


    

	
    

		
		
    Naveen Giri
    Moderator
    
		
		
     Post count: 1559
    
	
    

	
    

		
		
    Awesome, thanks for confirmation cam.
    
I am closing this ticket for now.  let me know if you face this issue again anyhow. 
    

		
	
    


    

			
		
	
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