Slow Submissions

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September 6, 2019 at 5:04 pm #506802

Jeff Adams
Free User

Post count: 1780

Hello, I am still have tremendous difficulties with slow submissions as described in this thread that was closed due to inactivity:
https://wpgeodirectory.com/support/topic/slow-submissions/

I was not able to follow up because I was traveling far too much at the time. I am done traveling for now and revisiting this because I’m back at trying to add listings and it’s very difficult. Publishing multiple listings that are draft is very time consuming too.

Perhaps one of the most important things is adding listings and events. So I really hope this can be resolved. We were making some progress on narrowing down the problem. Can someone please help me pick up where we left off with troubleshooting this from https://wpgeodirectory.com/support/topic/slow-submissions/ ?

September 6, 2019 at 5:06 pm #506803

Jeff Adams
Free User

Post count: 1780

Since the staging site was working better, I wonder if I should figure out a way to completely remove the site and reupload it?

September 6, 2019 at 6:29 pm #506815

Alex Rollin
Moderator

Post count: 27815

It took about 25 seconds just to load the login form on your site.

We can take a look, though. Please share wp admin and ftp credentials here in a private reply.

Thanks

A

September 7, 2019 at 5:36 pm #506947

Jeff Adams
Free User

Post count: 1780

Thank you Alex. The issue is not the login form. The issue is how long it takes to submit a new listing and/or event. This was demonstrated in the videos of that thread:

Here’s where I demonstrate how long check out takes (started at 1:21 and ended at 1:51): https://youtu.be/KqHXAPK5reo?t=79

Here’s another example where I clicked “complete” on the check out page at 1:09 and it took until 1:43 to submit: https://youtu.be/i7TkOlWVM_4?t=66

I hit the checkout button right at 1:27 and checkout finished at 2:01 (I navigated away but you can still see the browser tab when it stops spinning)

Here’s another where it starts at 41 seconds and ends at 1:15:

The submitting takes a very long time on new listings and new events also. Updating a listing works great though.

I also noticed that updating multiple listings (via the admin are) from draft to published takes an excruciating long time to the point of locking the site up sometimes.

September 7, 2019 at 5:36 pm #506948

Jeff Adams
Free User

Post count: 1780

This reply has been marked as private.

September 7, 2019 at 5:37 pm #506949

Jeff Adams
Free User

Post count: 1780

This reply has been marked as private.

September 7, 2019 at 9:10 pm #506982

Jeff Adams
Free User

Post count: 1780

Here’s an example of slow submissions on the live site compared to the staging site:

September 9, 2019 at 8:18 am #507128

Alex Rollin
Moderator

Post count: 27815

This reply has been marked as private.

September 9, 2019 at 8:55 pm #507247

Jeff Adams
Free User

Post count: 1780

This reply has been marked as private.

September 10, 2019 at 2:52 am #507280

Jeff Adams
Free User

Post count: 1780

This reply has been marked as private.

September 10, 2019 at 3:25 am #507281

Jeff Adams
Free User

Post count: 1780

This reply has been marked as private.

September 10, 2019 at 11:38 am #507371

Kiran
Moderator

Post count: 7069

This reply has been marked as private.

September 11, 2019 at 3:10 pm #507634

Jeff Adams
Free User

Post count: 1780

My hosting provider wants to know if I would like to switch from MySQL to Maria, is that ok? They think it may improve things with the site’s performance.

Also, I removed the old staging site and put in a new staging site for a more current backup. The new staging site seems to publish new listings slow now as well.

September 12, 2019 at 1:39 pm #507835

Kiran
Moderator

Post count: 7069

This reply has been marked as private.

September 13, 2019 at 12:44 pm #508025
Kiran
Moderator

Post count: 7069
Hi Jeff,

Finally after doing some debugging it found that email function causing slaw submissions.

I have checked sending email from your site and it took around 6 seconds. This is the reason add listing submission taking more time, because during add listing it sends around 4 emails for the listing submitted to admin, listing published to user, invoice generated, invoice published etc.

I checked simple email sending from your site with following code(used my real email address for $to) and it took around 6 seconds.
```
$to = 'your@email.com';
$subject = 'The subject';
$body = 'The email body content';
$headers = array( 'Content-Type: text/html; charset=UTF-8' );
wp_mail( $to, $subject, $body, $headers );
```
Please contact your server admin regarding this slaw email sending.

Regards,
Kiran
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