Social Accounts not showing on front end of listings page

This topic contains 20 replies, has 4 voices, and was last updated by  Arlia Hassell 4 years, 9 months ago.

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  • June 27, 2019 at 1:13 pm #495177

    Arlia Hassell
    Expired Member
    Post count: 77

    Hi there,

    I have just updated to gdv2 but unfortunately I have lost all of my previous listings social details, website etc.
    I have fixed this on the back end but now these details are not showing in the front end of listing single page.

    Any help on this matter would be appreciated, thank you,
    Arlia

    June 27, 2019 at 1:16 pm #495179

    Guust
    Moderator
    Post count: 29970

    Hi Arlia, did you add the GD Output Location widget to the sidebar?
    Are the custom fields set to show in the sidebar?

    June 27, 2019 at 1:28 pm #495183

    Arlia Hassell
    Expired Member
    Post count: 77

    Hi Guust,

    Unfortunately, these widgets are not showing in my sidebar either- I am using the EXTRA theme and not Geo’s themes so that might be the reason..? I am just wanting the links to socials and website to be on the businesses main page but can’t seem to get it to show up on the front end.

    June 27, 2019 at 9:08 pm #495268

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    please provide a link and admin credentials in a private reply and we’ll have a look.

    Thanks

    June 28, 2019 at 1:09 am #495277

    Arlia Hassell
    Expired Member
    Post count: 77
    This reply has been marked as private.
    June 28, 2019 at 12:26 pm #495316

    Alex Rollin
    Moderator
    Post count: 27815

    You have not added the widgets to the main sidebar.
    The Details page is set to show the sidebar here:
    https://dancingwithher.com/wp-admin/post.php?post=13474&action=edit
    Add your widgets to the appropriate sidebar here:
    https://dancingwithher.com/wp-admin/widgets.php

    You can either run the setup wizard to install or add them yourself:
    https://wpgeodirectory.com/docs-v2/geodirectory/getting-started/#wizard

    Because you are using Divi you should create the Archive and Search pages with Divi.

    June 29, 2019 at 1:57 am #495380

    Arlia Hassell
    Expired Member
    Post count: 77
    This reply has been marked as private.
    June 29, 2019 at 3:02 am #495383

    Guust
    Moderator
    Post count: 29970

    Can you please login with your current membership account so we can further assist with your site? Thanks

    From https://wpgeodirectory.com/support-policy/

    Support for Free Users (non members) is provided for website where only the core plugin is installed and used. If addons are installed and used (even only one addon), the user will have to subscribe again before being able to receive support.

    Thanks

    June 29, 2019 at 3:36 am #495386

    Arlia Hassell
    Expired Member
    Post count: 77

    I have upgraded to the 4-month membership as of a few days ago..

    July 1, 2019 at 3:35 pm #495685

    Paolo
    Site Admin
    Post count: 31206

    Hi Arlia,

    you must have another account, because this one that you are using right now, only downloaded the Supreme theme in May.

    If you are 100% sure that you paid using this account, please send us the payment receipt. We’ll follow up to see what happened.

    Thank you

    July 2, 2019 at 3:24 am #495814

    Arlia Hassell
    Expired Member
    Post count: 77
    This reply has been marked as private.
    July 2, 2019 at 2:30 pm #495897

    Paolo
    Site Admin
    Post count: 31206
    This reply has been marked as private.
    July 2, 2019 at 10:44 pm #495985

    Arlia Hassell
    Expired Member
    Post count: 77

    Hi Paolo,

    That is my partner and co-founders account. Which for some reason is linking with my (Arlia Hassell) free account.
    Can you please help me rectify these issues.

    July 3, 2019 at 11:07 pm #496155

    Paolo
    Site Admin
    Post count: 31206
    This reply has been marked as private.
    July 3, 2019 at 11:09 pm #496156

    Paolo
    Site Admin
    Post count: 31206
    This reply has been marked as private.
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