Social Importer problems

This topic contains 15 replies, has 3 voices, and was last updated by  Kiran 5 years, 2 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • February 5, 2019 at 8:03 pm #467284

    Katie Lidgard
    Expired Member
    Post count: 188

    Hi, I’ve been having some issues with social importer for the past few months. I raised this in November and am only now getting to this again – apologies for this. Please see screenshot attached with earlier conversation (that feed was closed due to inactivity – hence why I’ve started a new thread).

    When I import an event it makes the start date a day earlier than it should be, it doesn’t import the description and the image doesn’t display until I hit publish. See screenshots for example of this. I just tried to import an event using this website. You can see from the Facebook post that it’s on the 10th July, but importer brings it up as the 9th. https://www.facebook.com/events/337699363677420/

    Thank you,
    Katie.

    February 5, 2019 at 10:44 pm #467316

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    February 6, 2019 at 12:53 am #467335

    Katie Lidgard
    Expired Member
    Post count: 188
    This reply has been marked as private.
    February 6, 2019 at 2:26 pm #467412

    Kiran
    Moderator
    Post count: 7069

    Hello Katie,

    Please try after clearing your browser cache and let us know.

    Thanks,
    Kiran

    February 6, 2019 at 8:52 pm #467499

    Katie Lidgard
    Expired Member
    Post count: 188
    This reply has been marked as private.
    February 8, 2019 at 2:01 pm #467813

    Kiran
    Moderator
    Post count: 7069

    Hello Katie,

    Actually date are imported with the timezone of the event location. So we have to decide whether to convert it to website site time zone or to as it is displayed on the FB page.

    I will let you know once we fix with this.

    Kiran

    February 11, 2019 at 11:18 am #468182

    Katie Lidgard
    Expired Member
    Post count: 188

    Hi Kiran,
    Thanks for your email. Just thought I’d check in to see how this fix was going?
    Also, my frontend-developer has asked about Geodirectory V2. Is this available yet? If not, do you have a date in mind for when it’s likely to be ready/ Thank you.
    katie

    February 11, 2019 at 8:03 pm #468277

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    the developers will provide an update as soon as possible.

    GDV2 is available now

    https://wpgeodirectory.com/try-geodirectory-v2/

    February 11, 2019 at 8:21 pm #468282

    Katie Lidgard
    Expired Member
    Post count: 188

    Thanks Alex. With Geodirctory version 2 are you recommending that people transfer over now or wait a while? I’m only asking as it says “we invite you to test the future of Geodirectory”, which makes me think it’s perhaps still very much in its testing stage and perhaps I’m best not to use it just yet. I have an active site with paid users, so if it’s still in its testing phase I’d prefer to wait until bugs have been ironed out before crossing over. Can you please advise.
    Thanks, Katie

    February 11, 2019 at 9:30 pm #468308

    Alex Rollin
    Moderator
    Post count: 27815

    It has been released and we are actively supporting it.
    Thanks

    February 11, 2019 at 9:37 pm #468316

    Katie Lidgard
    Expired Member
    Post count: 188

    Awesome. Thank you. Will move it all across.
    Will wait to hear more from the developers re social importer.
    Katie

    February 19, 2019 at 12:18 am #469902

    Katie Lidgard
    Expired Member
    Post count: 188
    This reply has been marked as private.
    February 19, 2019 at 12:40 am #469904

    Katie Lidgard
    Expired Member
    Post count: 188
    This reply has been marked as private.
    February 19, 2019 at 9:35 am #469923

    Kiran
    Moderator
    Post count: 7069

    Hello Katie,

    Event link you posted in previous reply has not any categories assigned. Please re-save the event with valid data.

    For the error i debugged and found following message:

    [190] Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.

    Please regenerate access token and try again OR you can try with “Enable Direct URL Parse” from GeoDirectory > Social Importer > Facebook.

    Let us know.

    Kiran

    February 19, 2019 at 10:32 am #469930

    Katie Lidgard
    Expired Member
    Post count: 188
    This reply has been marked as private.
  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 16 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket