Social Importer “Something went wrong” Message

This topic contains 24 replies, has 3 voices, and was last updated by  res818 7 years ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ,

  • Author
    Posts
  • April 1, 2017 at 6:02 pm #371220

    res818
    Free User
    Post count: 17

    I am getting the “Something went wrong” message when trying to connect the app. Although I managed to get an App ID and App Secret code with a live app on Facebook, the setup instructions were quite different than what you have on this website. Thanks for your help.

    April 1, 2017 at 10:54 pm #371235

    Guust
    Moderator
    Post count: 29970

    Facebook has changed the looks of their developer site a bit, but he process is still the same.
    Most likely you missed something: contact email, set it public, domain name, exact site URL etc

    Post a few screenshots of your settings at FB [in a private reply], then we might be able to identify the issue.

    Thanks

    April 2, 2017 at 1:59 am #371254

    res818
    Free User
    Post count: 17
    This reply has been marked as private.
    April 2, 2017 at 2:16 am #371258

    Guust
    Moderator
    Post count: 29970

    It needs to be public

    April 2, 2017 at 3:07 am #371264

    res818
    Free User
    Post count: 17

    That was one of the things I tried and I still got the same message this time. I will try a new app with that setting on from the start.

    April 2, 2017 at 3:12 am #371265

    res818
    Free User
    Post count: 17

    Same issue with new app and the app currently live and available to the public.

    April 2, 2017 at 3:16 am #371266

    res818
    Free User
    Post count: 17
    This reply has been marked as private.
    April 2, 2017 at 3:25 am #371270

    Guust
    Moderator
    Post count: 29970

    Your URL is not a HTTPS but HTTP
    Try changing that.

    April 2, 2017 at 4:06 am #371274

    res818
    Free User
    Post count: 17

    I changed the Facebook setting to a non secure url. I have SSL but just to make sure I turned it off on the admin side and it was never forced on the front end. Still getting the “Something went wrong” Message.

    April 2, 2017 at 4:07 am #371275

    res818
    Free User
    Post count: 17

    Yelp is working great btw.

    April 2, 2017 at 4:16 am #371276

    Guust
    Moderator
    Post count: 29970

    There is little we can do without FB access, but post your URL and WP admin details and maybe one of the other support staff can spot the problem.

    April 2, 2017 at 8:02 am #371290

    res818
    Free User
    Post count: 17
    This reply has been marked as private.
    April 3, 2017 at 11:42 am #371420

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Your facebook app ID and the app ID in your settings are not the same?

    Stiofan

    April 3, 2017 at 3:39 pm #371513

    res818
    Free User
    Post count: 17

    I created a new app since the last screenshot. They are the same. Do you need another screenshot?

    April 3, 2017 at 5:12 pm #371549

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Do you get any sort of error message when clicking authorize?

    Stiofan

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 25 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket