Split: Homepage GMap

This topic contains 51 replies, has 3 voices, and was last updated by  emmamctalbot 8 years, 3 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • #69621

    emmamctalbot
    Expired Member
    Post count: 126

    Did you get my last private reply? I sent you control panel login details for WP and set you up a WP admin account under Geodirectory.

    Em

    #69623

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    That is just wp-admin access, that is not your hosting control panel details, you get those from who you pay money to for hosting your website. (godaddy maybe?)

    I am just finishing for the night, i’ll take a look at this in the morning, please find the correct details 🙂

    Stiofan

    #69624

    Paolo
    Site Admin
    Post count: 31206

    Hi Emma,

    that is not enough, we need access to the file on your server. That’s done via FTP.

    Your hosting provider should be able to provide you this information.

    Thanks

    #69625

    emmamctalbot
    Expired Member
    Post count: 126

    Thanks guys, I’ll give them a ring and get them.

    Em

    #69627

    emmamctalbot
    Expired Member
    Post count: 126
    This reply has been marked as private.
    #69628

    emmamctalbot
    Expired Member
    Post count: 126
    This reply has been marked as private.
    #69709

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    looks like the wp-admin user/pass changed? I now get this message:

    
    
    You are temporarily locked out
    
    You have been temporarily locked out of this system. This means that you will not be able to sign-in or use several other features that may compromise security. Please try back in a short while.

    Might be best to disable wordfence for now.

    Stiofan

    #69807

    emmamctalbot
    Expired Member
    Post count: 126
    This reply has been marked as private.
    #69810

    emmamctalbot
    Expired Member
    Post count: 126
    This reply has been marked as private.
    #69811

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’ve just tried to login with credentials provided and I keep getting :

    ERROR: Incorrect username or password.

    ERROR: Too many failed login attempts. Please try again in 1 minute.

    Can you please verify them?

    Thanks

    #69812

    emmamctalbot
    Expired Member
    Post count: 126
    This reply has been marked as private.
    #69813

    emmamctalbot
    Expired Member
    Post count: 126
    This reply has been marked as private.
    #69814

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    yes we do need everything, both FTP and admin credentials.

    Thanks

    #69815

    emmamctalbot
    Expired Member
    Post count: 126
    This reply has been marked as private.
    #69817

    emmamctalbot
    Expired Member
    Post count: 126
    This reply has been marked as private.
Viewing 15 posts - 16 through 30 (of 52 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket