Split: New licence / updates system info

This topic contains 11 replies, has 4 voices, and was last updated by  Paolo 8 years, 1 month ago.

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  • March 28, 2016 at 8:07 am #152594

    Béatrice Frecines
    Free User
    Post count: 3

    Hi, I purchased the events add-on a few weeks ago. I cannot update the plugin.

    When I enter my purchase key in the autoupdates/licensing bar to activate the license, I get the following notification:

    “License not activated! Please seek support.”

    Could you be so kind as to help me with this issue?

    thank you in advance.

    Beatrice

    March 28, 2016 at 4:59 pm #152776

    Stiofan O’Connor
    Site Admin
    Post count: 22956
    This reply has been marked as private.
    March 29, 2016 at 7:46 pm #153724

    Béatrice Frecines
    Buyer
    Post count: 83
    This reply has been marked as private.
    March 29, 2016 at 8:53 pm #153740

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    we can’t help if you don’t provide what he requested:

    Please private reply here with wp-admin details and i’ll take a look.

    Let us know,

    Thanks

    March 30, 2016 at 8:30 pm #154762

    Béatrice Frecines
    Buyer
    Post count: 83
    This reply has been marked as private.
    March 31, 2016 at 6:16 pm #155338

    Béatrice Frecines
    Buyer
    Post count: 83

    Hello, could you be more precise regarding the wp-admin details? What do you need so that I can activate the license?

    thanks

    March 31, 2016 at 6:37 pm #155348

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    we need to have an admin username and password so that we can access your dashboard and fix your problem.

    Let us know,

    Thanks

    April 2, 2016 at 5:47 am #156053

    Béatrice Frecines
    Buyer
    Post count: 83
    This reply has been marked as private.
    April 2, 2016 at 5:20 pm #156257

    Paolo
    Site Admin
    Post count: 31206

    Hi Beatrice,

    all you need to do is

    1 copy the license key that you find here: https://wpgeodirectory.com/support/members/beatricesalsa/downloads/

    2 paste on your website at GeoDirectory >> Auto Updates / Licensing.

    3 activate it

    4 update your events add-on.

    Let us know if this helps.

    Thanks

    April 4, 2016 at 6:33 am #157000

    Béatrice Frecines
    Buyer
    Post count: 83

    Hi, thank you very much for the activation process. It is now updated.

    But now my events have completely disappeared from my home page. When I go to the widget section, the home content section box is empty and I don’t know where to find the widget to integrate my content into my home again.

    Plus, when I go to the event page to edit it, the recurring section has disappeared. It looks now like a place page.

    Could you help me please?

    Thank you in advance.

    Best,
    Beatrice

    April 4, 2016 at 7:02 pm #157530

    Béatrice Frecines
    Buyer
    Post count: 83

    Hi, I found out how to have my content back. Needed to do an additional step: activate the plugin.

    Thank you very very much for your help.

    Best,
    Beatrice

    April 4, 2016 at 8:11 pm #157571

    Paolo
    Site Admin
    Post count: 31206

    You are welcome 🙂

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