Split: New licence / updates system info jo

This topic contains 12 replies, has 4 voices, and was last updated by  Paolo 7 years, 11 months ago.

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  • March 28, 2016 at 7:30 am #152591

    jotomas
    Buyer
    Post count: 802

    Hi,

    Because I could not find the right procedure, it looks as if I purchased a new subscription instead renewing the expired one. Therefore all my license keys are new.

    To replace the old license keys by the new ones, it looks as if I first have to deactivate the old ones, but I can not, when clicking on the “Deactivate License” button, I get this error message:

    “License not deactivated! Please seek support”

    Then I have seen the new “Manage Sites” function and I added a site to the Subscription and most plugins.

    Then I tried again to deactivate the License and I get the same error message.

    What should I do?

    I look forward to your reply.

    Thanks and regards.

    J.O.

    March 28, 2016 at 5:08 pm #152781

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi JO,

    Can you please post wp-admin and i’ll check.

    Thanks,

    Stiofan

    March 29, 2016 at 7:36 am #153138

    jotomas
    Buyer
    Post count: 802
    This reply has been marked as private.
    March 29, 2016 at 9:09 pm #153749

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’ve cleared all your licenses by adding this to your 404.php template: 

    <?php delete_option('geodir_licence_keys'); ?>

    Then I visited a non existant URL of your website to load that temaplate and it did the trick.

    Let us know,

    Thanks

    March 30, 2016 at 5:30 am #154025

    jotomas
    Buyer
    Post count: 802

    Hi Paolo,

    Thanks, now I have been able to deactivate de licenses, enter the new keys and re-activate them.

    Could you pleased confirm that you removed what you added? I am concerned that the licenses could be deleted if a non-existing URL is visited.

    I have other GeoDirectory sites with the same problem. Could you please let me know exactly how to do what you have done?

    I look forward to your reply.

    Thanks once again and regards.

    J.O.

    March 30, 2016 at 4:20 pm #154591

    Paolo
    Site Admin
    Post count: 31206

    Confirmed.

    Thanks

    March 30, 2016 at 5:27 pm #154622

    jotomas
    Buyer
    Post count: 802

    Hi Paolo,

    Thank you very much.

    I have other GeoDirectory sites with the same problem. Could you please let me know exactly how to do what you have done?

    If a fix is going to be included in the next update and this is coming soon, I can wait.

    I look forward to your reply.

    Thanks once again and regards.

    J.O.

    March 30, 2016 at 5:41 pm #154629

    Paolo
    Site Admin
    Post count: 31206

    Go to Appearance >> editor.

    Open the 404.php template of your theme.

    Add 

    <?php delete_option('geodir_licence_keys'); ?>

    in the template and visit:

    yoursite.com/najfdbnvlajbvlkjsvbaljv

    That should call your 404 template and remove all the licences.

    Remove the code from the template and save.

    That’s it.

    Thanks

    March 30, 2016 at 8:01 pm #154745

    jotomas
    Buyer
    Post count: 802

    Thanks Paolo.

    May 14, 2016 at 12:20 pm #190811

    plipnet
    Full Member
    Post count: 8

    I have the same Problem with the List Manager plugin.

    ” delete_option(‘geodir_licence_keys’); ”

    cleared all licence keys, but List Manager still can´t be activated

    “Licence not activated! Please renew or seek support” !

    Greetings Andy

    May 14, 2016 at 3:51 pm #190919

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I see list manager active for this website: reitstallverzeichnis.de

    However you are not using Whoop there and the list manager is only compatible with Whoop.

    Thanks

    May 14, 2016 at 5:09 pm #191001

    plipnet
    Full Member
    Post count: 8

    I testetd Whoop a while ago and had forgotten that the “List Manager” needed Whoop!

    Thanks Paolo and Sorry

    Andy

    May 16, 2016 at 2:37 pm #192213

    Paolo
    Site Admin
    Post count: 31206

    You are welcome 🙂

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