Split: Social Importer

This topic contains 14 replies, has 4 voices, and was last updated by  Stiofan O’Connor 9 years ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • April 17, 2015 at 9:12 am #37389

    coco1971
    Free User
    Post count: 8

    I have installed and make all settings in social importer, but there are two problems:

    Add Listing or add event – Import Details from Social – only work with administrator. When an author klick on Import Details – nothing – when he refresh the page – he would be logged out.

    The Listings doesnt show in facebook or Yelp

    April 17, 2015 at 1:46 pm #37402

    Guust
    Moderator
    Post count: 29970

    Can you post your URL and WP admin details in a private message please, so we can have a look.

    April 18, 2015 at 7:34 am #37464

    coco1971
    Free User
    Post count: 8
    This reply has been marked as private.
    April 18, 2015 at 7:43 am #37465

    Guust
    Moderator
    Post count: 29970

    I cannot get past your coming soon page 🙁

    April 18, 2015 at 4:46 pm #37497

    Paolo
    Site Admin
    Post count: 31206

    Me too, can’t find the login page.

    Let us know,

    Thx

    April 19, 2015 at 5:39 am #37538

    coco1971
    Free User
    Post count: 8
    This reply has been marked as private.
    April 19, 2015 at 7:39 am #37545

    Guust
    Moderator
    Post count: 29970

    Only users can add facebook listings and only from the frontend. I had no trouble.
    Your token has expired it seems, your setting might not be complete (Paolo understands this better).
    http://docs.wpgeodirectory.com/social-importer-addon/

    http://docs.wpgeodirectory.com/core-place-settings/#custom

    Your options in the custom field have to be HTML characters
    http://www.ascii.cl/htmlcodes.htm

    April 19, 2015 at 5:46 pm #37563

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    after entering your token and secret key, did you connect your website to the facebook application? That is the only way to make sure the token never expires (because your website will automatically regenerate it before it expires.)

    Thanks

    April 20, 2015 at 3:12 pm #37660

    coco1971
    Free User
    Post count: 8
    This reply has been marked as private.
    April 20, 2015 at 4:15 pm #37671

    Paolo
    Site Admin
    Post count: 31206
    This reply has been marked as private.
    April 21, 2015 at 8:14 am #37722

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi,

    It tells me your access token is expired, expires: April 20, 2015, 3:04 pm

    Please make sure you followed these instructions exactly: http://docs.wpgeodirectory.com/social-importer-addon/#setup

    Even entering the www. for step #7 will mean it will not work, the url must either have or not have the www. depending if your site uses it or not.

    After making sure your app was setup correct then try refreshing you access token.

    Let us know if you still have problems.

    Thanks,

    Stiofan

    April 21, 2015 at 11:13 am #37727

    coco1971
    Free User
    Post count: 8
    This reply has been marked as private.
    April 29, 2015 at 12:18 pm #38203

    coco1971
    Free User
    Post count: 8
    This reply has been marked as private.
    April 30, 2015 at 10:30 am #38316

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi,

    The first part for importing from facebook works for me as a subscriber now.

    The second part, posting to facebook I am not sure what u are doing wrong, the exact error facebook is returning is “(#283) Requires extended permission: manage_pages”

    When you are granting permission to the app u must let it manage ur pages or it will not work, you must also be signing up with the USER account that owns the page. I would try removing the app permissions from your user account and then authorising it again from the backend of GD making sure it asks for permission to manage pages.

    If this does not work then i think the only way would be for you to give me temp access to your facebook account.

    Let us know,

    Thanks,

    Stiofan

    May 5, 2015 at 3:30 pm #38713

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    This was a problem with the new facebook permissions, a new social importer has been released to fix this.

    Once the new ver is installed please unauthorise the app from your facebook account and then try to refresh the access token from your backend.

    Thanks,

    Stiofan

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 15 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket