Status Names

Not sure what you mean by 2/6 then. Please provide a link and admin credentials and we’ll have a look at your settings.

Thanks

I cannot see those “status” at Invoices > Invoices
Maybe you mean in your PayPal account?

I think you had a package that was monthly for six months. So 2/6 would mean it would be the second payment of 6.
So two payments are “completed” and 4 to go.
I am guessing paid means that the invoices are paid already, and renewal means they are future payments that will be taken out of your customers’ accounts.

Please be aware that changing a package has no effect on existing packages.
If a customer has agreed to 6 monthly payments, then changing a package to never stop taking monthly payments cannot change a contract made between your customer and PayPal.
Changes to packages will only apply to new listings made from the frontend, after the changes are made.

Thanks

Hello James,

I have looked in to completed subscriptions, few subscription are cancelled from PayPal but still displayed in Completed subscriptions. Cancelled subscriptions should be in Cancelled status.

Do you have stagging site so we can check/debug there by enabling sandbox mode? Or you can create stagging site from current site.

Kiran