Theme Compatibility Issue

This topic contains 9 replies, has 3 voices, and was last updated by  Guy Leroux 7 years, 2 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • February 20, 2017 at 4:59 pm #362694

    Guy Leroux
    Expired Member
    Post count: 98

    Hi:

    I have installed GD with a very nice theme and been running it for months in a local environment without any issue.

    However, there’s one that just popped up : when I run the site as the admin user, no problem. When I login under a different user name and different role, be it Editor, Author or even Subscriber, I have no way to access the back end for specific tasks such as writing a post or even, for the Subscriber, to change my profile. Also, the username should appear on the upper right corner but it doesn’t. How can that be?

    The theme I am using is Theme Grill’s ColorMag.

    Thanks,

    Guy

    February 20, 2017 at 5:53 pm #362712

    Kor
    Moderator
    Post count: 16516

    Hi Guy,

    This doesn’t seem to related to GD after all. But could you share WP temp admin access to your site so we can take a better look? You can post the details here using the private reply option below.

    Thanks!

    February 20, 2017 at 6:02 pm #362714

    Guy Leroux
    Expired Member
    Post count: 98
    This reply has been marked as private.
    February 20, 2017 at 6:59 pm #362720

    Kor
    Moderator
    Post count: 16516

    Hi Guy,

    Sorry, but we do not provide support using Teamviewer. Anyway, I’d suggest that you bring your Website online as soon as possible as you might bump into some issues other than the one you’re facing. Try using a staging site which some hosting provider usually provides.

    Thanks!

    February 20, 2017 at 7:01 pm #362721

    Guy Leroux
    Expired Member
    Post count: 98
    This reply has been marked as private.
    February 20, 2017 at 7:03 pm #362723

    Kor
    Moderator
    Post count: 16516

    Hi Guy,

    Sounds great. If you’re still facing the same issue, you can reply here and if not please create a new topic for your new issues.

    Thanks!

    February 20, 2017 at 7:33 pm #362728

    Guy Leroux
    Expired Member
    Post count: 98

    As you suggested, this issue could be more related to the Theme provider, so I will contact them as well. Cheers,

    February 20, 2017 at 7:52 pm #362729

    Guy Leroux
    Expired Member
    Post count: 98

    Kor:

    I just did a very simple test and it shows without a doubt a conflict between GD and the ColorMag Theme.
    You can see by yourself, it only takes a couple of minutes.

    – on a fresh WP install, install the ColorMag theme from Theme Grill
    – then create a second user with an Editor role (or author, subscriber, etc.)
    – access to the install through the 2nd user and you’ll have the required limited access to the backend that you should expect

    – Now, install the GD free plugin and try again

    – you’ll see that under the administrator, everything’s fine but any other role, you lose access to the backend

    – if you remove the GD plugin, then you gain back your access

    How it is so? Does a piece of code can solve that? Can you look by yourself on this test installation?

    Cheers,

    Guy

    February 20, 2017 at 10:36 pm #362753

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    there is an option in GD > General that restricts the wp-admin to all users, but admins.

    Set that to no and everyone will have access to the back-end.

    Thanks

    February 20, 2017 at 11:07 pm #362757

    Guy Leroux
    Expired Member
    Post count: 98

    Gotcha! Thanks… 😉 That was not an easy one!

    Cheers,

    Guy

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket