Theme Compatibility not uninstalling

This topic contains 17 replies, has 3 voices, and was last updated by  Andrew Bills 6 years, 2 months ago.

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  • March 8, 2018 at 8:43 am #420743

    Andrew Bills
    Free User
    Post count: 17

    So I wanted to try out GeoDirectory to see if it was right for us before paying for all the extras, we have the TagDiv Newspaper theme and I found some stuff in the forums to use to fix the compatibility. Unfortunately it screwed up the rest of the site, fortunately disabling the plugin does undo it.

    So I thought if I uninstall and reinstall it would set me back to start. I did it with the delete data option checked and, it didnt work. I dont seem to be able to remove these customisations which are causing the problems now.

    March 8, 2018 at 9:20 am #420744

    Andrew Bills
    Free User
    Post count: 17

    I used the stuff in this post (and trying to remove it now I have 3 more sets) – https://wpgeodirectory.com/support/topic/newspaper-6-theme-compatibility-settings/

    March 8, 2018 at 9:30 am #420745

    Kor
    Moderator
    Post count: 16516

    Hi Andrew,

    Thanks for reaching us. Please share the URL of the site in question so we can take a better look at it and also WP temp admin access to your site. You can post the details here using the private reply option below.

    March 9, 2018 at 12:30 am #420823

    Andrew Bills
    Free User
    Post count: 17
    This reply has been marked as private.
    March 9, 2018 at 2:55 am #420826

    Kor
    Moderator
    Post count: 16516

    Hi Andrew,

    You can use any email for the temp WP admin. Then just sent us the credentials in private reply.

    Thanks!

    March 9, 2018 at 2:58 am #420827

    Andrew Bills
    Free User
    Post count: 17
    This reply has been marked as private.
    March 9, 2018 at 3:27 am #420831

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    March 9, 2018 at 5:46 am #420840

    Andrew Bills
    Free User
    Post count: 17
    This reply has been marked as private.
    March 9, 2018 at 12:29 pm #420873

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Please install and activate the plugin. If you cannot do it on your production site, then please make a staging/test site where we can diagnose the issue.

    Thanks

    March 9, 2018 at 11:44 pm #420914

    Andrew Bills
    Free User
    Post count: 17

    I dont have a staging site and activating the plug in even after an uninstall creates issues for the rest of the site per my issue.

    March 10, 2018 at 6:17 pm #420987

    Alex Rollin
    Moderator
    Post count: 27815

    Please provide FTP so we can do additional diagnosis.

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    March 11, 2018 at 11:35 pm #421127

    Andrew Bills
    Free User
    Post count: 17

    It’s managed hosting I do not have access to that.

    March 12, 2018 at 7:59 am #421148

    Andrew Bills
    Free User
    Post count: 17

    I thought if there was not an obvious fix you would need to add functionality to the next release.

    March 12, 2018 at 8:04 am #421150

    Alex Rollin
    Moderator
    Post count: 27815

    In most cases, disabling non-GD plugins helps to identify the plugin or theme that is causing the issue.

    I recommend you set your site up on a test/staging site where you can diagnose the issue.

    March 12, 2018 at 11:44 pm #421264

    Andrew Bills
    Free User
    Post count: 17

    The issue is pretty straight forward. I added the theme compatibility through import like that other post said and I cant undo it. Uninstalling and reinstalling doesnt remove it.

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