Trouble accessing my keys - 2 possible different accounts

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Tagged: GEO subscription problem

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October 21, 2019 at 3:03 pm #514092

seoadvantage
Lifetime Member

Post count: 17

Hi,

I can’t find my new keys. We used to have a (non-renewing) subscription under heather@seoadvantage.com.
When it expired, we had to purchase a new (auto-renewing) subscription, and the email on the August 2 2019 invoice is gaby@seoadvantage.com.

If I login with gaby@seoadvantage.com and view my “Profile”, the Primary Email Address displays heather@seoadvantage.com, and under downloads, all plugin says “Payment Status is Abandoned”.

Invoice ID#761671

Thank you!

October 21, 2019 at 7:32 pm #514148

Alex Rollin
Moderator

Post count: 27815

Hello,

the developers will check into it and update you here.

Thanks for your patience while we look into it.

November 13, 2019 at 7:35 pm #517008

seoadvantage
Lifetime Member

Post count: 17

Hello GEO team,

Any news on this? I still can’t access my keys…

Invoice ID#761671

Thanks!

November 13, 2019 at 7:42 pm #517009

Paolo
Site Admin

Post count: 31206

Hi,

sorry about that, I totally missed this topic. You have both emails under the same customer ID. I’ve deleted the abandoned transaction, can you please check now if the problem is solved?

Let me know and thanks again for your patience,

November 13, 2019 at 8:04 pm #517012

seoadvantage
Lifetime Member

Post count: 17

No worries!

Yes, everything is working now, I can see all the downloads.

Thanks!

November 13, 2019 at 10:27 pm #517020

Paolo
Site Admin

Post count: 31206

Glad to hear that, Thanks!
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