Unable to install recent updates’

This topic contains 8 replies, has 3 voices, and was last updated by  Paolo 7 years, 7 months ago.

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  • October 7, 2016 at 11:02 pm #279480

    Domenic
    Buyer
    Post count: 32

    Everytime there are updates, I cannot install them. Please see previous post from May/June.
    This is getting very frustrating as there is still no resolution.
    Before you ask, all the licenses are installed and accurate.

    When I click ‘Update Now’ it tells me:
    Update Failed: Download failed. Unauthorized

    See attached

    Please advise.
    Thanks,
    Domenic

    October 7, 2016 at 11:03 pm #279483

    Domenic
    Buyer
    Post count: 32

    Also, I’m having issues with some NON-GD plugins.
    I was told by the developer it was because GD was using an older version of jquery.

    Do these latest updates use the latest version of jquery?

    October 7, 2016 at 11:14 pm #279484

    Domenic
    Buyer
    Post count: 32
    This reply has been marked as private.
    October 8, 2016 at 12:50 am #279492

    Guust
    Moderator
    Post count: 29970

    Can you post URL and admin details, please.
    I alerted Stiofan to have a closer look.

    October 8, 2016 at 12:51 am #279493

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    October 8, 2016 at 2:31 am #279499

    Domenic
    Buyer
    Post count: 32
    This reply has been marked as private.
    October 8, 2016 at 3:43 am #279506

    Guust
    Moderator
    Post count: 29970

    Can you de-activate all licenses and activate them again.
    And then update, it should work according to my test.

    October 8, 2016 at 1:49 pm #279715

    Domenic
    Buyer
    Post count: 32

    That worked! Many thanks !

    October 8, 2016 at 3:53 pm #279750

    Paolo
    Site Admin
    Post count: 31206

    You are welcome, just FYI if someone reads this, the problem was caused by the licenses being activated for the staging website and not again on the live website.

    When a website is developed on a staging website and than moved to the live site, or the domain is changed at a certain point, the licenses must be deactivated and reactivated for the new domain, otherwise our server will see it as an unauthorized request of updates.

    Thanks

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