Unable to post using mobile phone

This topic contains 21 replies, has 5 voices, and was last updated by  Alex Rollin 1 week ago.

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  • #492481

    Ali Sultan
    Full Member
    Post count: 15

    Hello,

    No I have not done anything. The issue doesn’t happens every time, but happens a lot. I’m not sure what causes it.

    We are testing this with customers using different devices. After we receive several comments, new customers can no longer add comments. Then after a while the issue disappears.

    #492516

    Naveen Giri
    Moderator
    Post count: 320

    weird, I will not able fix it until can reproduce it on local site anyhow. I will try to reproduce it with several cases.

    Let us know if face it again or noticed any pattern for reproducing it.

    #502718

    Alex Rollin
    Moderator
    Post count: 19493

    Hello,

    We cannot fix something we cannot see. Several of us tested this and we were not able to recreate the issue reliably.

    Can you say more about how you were able to see the issue?

    #502729

    Ali Sultan
    Full Member
    Post count: 15

    Hello,
    Example of what is happening please download the video from the link (https://we.tl/t-UXXrv6xCT7)

    #502754

    Alex Rollin
    Moderator
    Post count: 19493

    Try switching themes to see if it works.

    Your customization looks to be the issue.

    If you need help debugging the code please contact a developer here: https://geodirectoryexperts.com

    #502781

    Ali Sultan
    Full Member
    Post count: 15

    The issue is not because of customizing. I have this issue since the beginning and when I was using the basic theme. So please have a look at the core code.

    #502783

    Alex Rollin
    Moderator
    Post count: 19493

    Hello,

    Can you share a staging site so we can take a look and switch the theme?

    You have 2 custom shortcodes there, one splitting the review form off and customizing it.

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