unauthorized plugin updates

This topic contains 1 reply, has 2 voices, and was last updated by  Alex Rollin 5 years, 6 months ago.

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  • November 21, 2018 at 10:03 am #455351

    Leigh
    Expired Member
    Post count: 105

    Hello GD guys, just a query about a couple of GD updates failed or unauthorized…
    I looked on other forum posts and found account issues may be the problem, but my account doesn’t expire until June 29, 2019? Any thoughts on why its not working?

    November 21, 2018 at 10:41 am #455356

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    Have you changed the site url? Moved to https?

    When licenses are initially activated they are activated on the site at a specific URL, and changing the URL requires re-activating the license.

    To reactivate the license: copy the license key, deactivate the license, click license (again) and paste the license, then activate again.

    If we need to check on the site please include WP Admin details in a private reply

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