40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

Update plugins failed

This topic contains 9 replies, has 4 voices, and was last updated by  Stiofan O’Connor 7 years, 2 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ,

  • Author
    Posts
  • August 11, 2017 at 3:58 pm #390739

    Josef Spiel
    Expired Member
    Post count: 23

    I am getting failure messages on all my geodirectory plugins except the core plugin. It says the failure message says “Directory couldn´t be created”.

    Some background information: I moved from a localhost to a server and all works well. I tried to Update the gd-plugins and got an “unautorized” message. So I replaced the licenses. Now I have this “Directory couldn´t be created” message.

    August 11, 2017 at 9:58 pm #390801

    Paolo
    Site Admin
    Post count: 31206

    Hi Josef,

    please provide a link, admin and FTP credentials and we will have a look. Most likely the problem is caused by wrong folder permissions on the live server.

    Let us know,

    Thanks

    August 12, 2017 at 7:26 am #390845

    Josef Spiel
    Expired Member
    Post count: 23
    This reply has been marked as private.
    August 12, 2017 at 12:26 pm #390858

    Guust
    Moderator
    Post count: 29970

    Because they are all quite old, you will need to overwrite them using
    https://wpgeodirectory.com/docs/useful-plugins/#easy

    I have installed that plugin and updated the first GD addon.

    Let us know how you went.

    August 15, 2017 at 8:26 am #391253

    Josef Spiel
    Expired Member
    Post count: 23

    Thank you very much Guust!

    It worked perfect! Problem is solved!

    Best regards,
    Josi

    August 15, 2017 at 9:32 am #391263

    Guust
    Moderator
    Post count: 29970

    You’re welcome 🙂

    August 24, 2017 at 12:28 pm #392693

    Josef Spiel
    Expired Member
    Post count: 23

    Hello Team Geodirectory,

    with the new Update, the problem appears again. Does that mean, everytime a new Update appears I have to use the Plugin “Easy Theme and Plugin Upgrades” to fix its?

    Best regards and thanks!

    August 24, 2017 at 1:23 pm #392704

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Josi,

    It would seem this is some soft of file permissions problem, when i check the file permissions via ftp there are none, i have not seen this before and it will not let me set it to the correct values. The only person who can resolve this is your server admin/ hosting company.

    Thanks,

    Stiofan

    August 30, 2017 at 8:44 am #393464

    Josef Spiel
    Expired Member
    Post count: 23
    This reply has been marked as private.
    August 30, 2017 at 8:54 am #393468

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Josi,

    You can read more about file permission here: https://codex.wordpress.org/Changing_File_Permissions

    In general the whole plugins and uploads folders need to be 755.

    Thanks,

    Stiofan

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount