Updates not working

This topic contains 11 replies, has 3 voices, and was last updated by  Conrad Murray 5 years, 9 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • August 17, 2018 at 11:40 pm #442898

    Conrad Murray
    Buyer
    Post count: 28

    Claim manager, lists and recaptcha are showing needs for updates but throw errors as follows:

    eg
    Updating Plugin GeoDirectory Claim Manager (1/1)
    Downloading update from https://wpgeodirectory.com/edd-sl/package_download/MTUzNDY4MTc1MTo2MzNmZTlmZjJhZDBlNWQzMjNmNWFlYTZkMDJlZjU0YTo2NTA5ODo2YjQ0Y2FmZjcwZjljMTRhZDA1NjkzYTEyMDkxNmNjMjpodHRwc0AvL2dvb2Rsb2NhbGx5LmNvbTow…
    An error occurred while updating GeoDirectory Claim Manager: Download failed. Unauthorized

    WP easy Updates also seemed to be having problems but I deleted that and reinstalled it.

    August 18, 2018 at 12:33 am #442899

    Guust
    Moderator
    Post count: 29970

    Did you change domain for your site by any chance? If you did, you will need to de-activate and re-activate your license keys.
    Can you post your URL and WP admin details please, if we need to check your settings.

    Thanks

    August 18, 2018 at 12:48 am #442902

    Conrad Murray
    Buyer
    Post count: 28
    This reply has been marked as private.
    August 18, 2018 at 2:50 am #442905

    Guust
    Moderator
    Post count: 29970

    I updated them, but something is interfering with the normal update process.
    This is the error: ob_end_flush(): failed to send buffer of zlib output compression (0) in /home/goodloca/public_html/wp-includes/functions.php on line 3743

    I’ll get a developer to have a look at this issue too, they may have a solution, but it seems to be a conflict with one of your other plugins.

    Thanks

    August 18, 2018 at 3:03 am #442906

    Conrad Murray
    Buyer
    Post count: 28

    Thanks Guust. let me know if we need to do anything.

    August 18, 2018 at 7:49 am #442925

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Conrad,

    Can you please provide FTP details also and i’ll debug this.

    Thanks,

    Stiofan

    August 18, 2018 at 8:16 am #442930

    Conrad Murray
    Buyer
    Post count: 28
    This reply has been marked as private.
    August 20, 2018 at 6:24 am #443128

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I tried a few updates but they worked ok, is there additional steps i need to do to recreate this?

    Stiofan

    August 20, 2018 at 6:34 am #443131

    Conrad Murray
    Buyer
    Post count: 28

    I don’t know. Guust had a go at it Saturday I think and managed to make it work. I have noticed on a few occasions in recent weeks that we would get 3 or four plugins showing as “update” required. We would “update” them but they would then recur – sometimes on the same day. The common factor was always one of them was the WP Update plugin you use. I actually uninstalled and reinstalled that at the weekend because I could not get it to update.

    On a separate issue, we have the integration with WP Bookings loosely implemented but working very well and we will get it better. Do you have an email address I can send you more information on?

    August 20, 2018 at 6:39 am #443133

    Conrad Murray
    Buyer
    Post count: 28

    I just tried to update claim manager and got the following:

    Updating Plugin GeoDirectory Claim Manager (3/3)
    Downloading update from https://wpgeodirectory.com/edd-sl/package_download/MTUzNDg4MDIxMjo2MzNmZTlmZjJhZDBlNWQzMjNmNWFlYTZkMDJlZjU0YTo2NTA5ODozZDllZWEyYmU3MmU5NGNjNjFmYjZiZWQwYzU5ZDcxODpodHRwc0AvL2dvb2Rsb2NhbGx5LmNvbTow…
    An error occurred while updating GeoDirectory Claim Manager: Download failed. Unauthorized

    This is a multisite which I think was previously on goodlocalevents.com

    I am not sure if that makes a difference.

    August 20, 2018 at 7:02 am #443135

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    OK i think i found the issue, your account has two emails one ending in .com and one in .co.uk, one account had a bunch of expired licences which seemed to be causing the issue.

    If you have any further problems just let me know.

    Thanks,

    Stiofan

    August 20, 2018 at 7:07 am #443136

    Conrad Murray
    Buyer
    Post count: 28

    OK thank you very much.

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket