Upgrading from free to paid listing but cannot add images

This topic contains 43 replies, has 5 voices, and was last updated by  Eileen Quick 5 years, 7 months ago.

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  • February 4, 2020 at 10:58 pm #528807

    Eileen Quick
    Expired Member
    Post count: 165

    Hi There

    using version G2

    My customer has a client that has just upgraded from a free package to a paid package. The free package does not allow images. The paid package does allow images.

    However on upgrading to the paid package they are unable to upload any images and there are no upload image text items.

    If they try to add a profile image the screen grays out and nothing happens and they are unable to add any other images to their listing.

    As extra information. If one selects either package then the package acts as one would expect ie the free no images and the paid images. It is only when upgrading from one to the other.

    Could you please advise.

    Many thanks.

    Kind regards

    February 5, 2020 at 12:03 am #528825

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I can’t recreate that on my test site.

    Please share WP Admin credentials so we can check the issue on your site.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    February 5, 2020 at 11:15 am #528883

    Eileen Quick
    Expired Member
    Post count: 165
    This reply has been marked as private.
    February 5, 2020 at 11:16 am #528884

    Eileen Quick
    Expired Member
    Post count: 165

    ps – she cannot see her invoice either. It is shown as being one but cannot be viewed.

    February 6, 2020 at 9:06 am #529013

    Eileen Quick
    Expired Member
    Post count: 165

    Hi Alex

    I have just been talking to my customer and he has told me that in fact this customer took out a paid package straight away and did not upgrade (previously he said she did!).

    So this means that she should have been able to upload straight away anyway. Sorry for any confusion and apologies for the misinformation given by my customer.

    So the problem with this is that she cannot upload any images.

    Kind regards

    Eileen

    February 6, 2020 at 10:10 am #529022

    Alex Rollin
    Moderator
    Post count: 27815

    Is it possible to register on your site?
    I was hoping to try as a subscriber and create an account.
    Can you describe the process your client used to add the listing?
    How did they create an account?

    February 6, 2020 at 10:39 am #529030

    Eileen Quick
    Expired Member
    Post count: 165

    Hi Alex

    They followed the joining instructions that are here

    https://therapyregister.net/how-to-join/

    February 6, 2020 at 11:18 am #529052

    Eileen Quick
    Expired Member
    Post count: 165

    Hi Alex

    Here is an update. The problem appears to be with the profile of this user. ie she cannot edit her profile picture in her account. Please log in as her and try.

    She also cannot see the invoice although it is clearly there as there is a 1 next to Invoice.

    I have been able to add a test image by going into the listing. It is the profile causing the problem.

    Kind regards

    February 6, 2020 at 12:05 pm #529056

    Eileen Quick
    Expired Member
    Post count: 165

    Hi Alex

    Well I think I have got to the bottom of the problem but still need help. It is the UsersWP Profile that you cannot update the images on and is not showing the invoice.

    If you can assist with this that would be great as I cant find anything in the documentation to help.

    Kind regards

    February 6, 2020 at 7:34 pm #529146

    Alex Rollin
    Moderator
    Post count: 27815

    I can see the issue, yes. Clicking on the tabs doesn’t work, but the direct link from the GD Dashboard plugin will load the correct tab.

    We will take a deeper look and see what the problem is.

    February 10, 2020 at 7:26 pm #529716

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    February 12, 2020 at 7:49 am #529935

    Naveen Giri
    Moderator
    Post count: 1559
    This reply has been marked as private.
    February 12, 2020 at 10:49 am #529945

    Eileen Quick
    Expired Member
    Post count: 165

    Hi There

    Thank you. I can see that she can now edit her profile images.

    However, the profile is now not showing her listing and still does not show her invoice although both are indicated as being there by the number 1 next to them under her name in her profile.

    When you select the listing from My listings, nothing now happens.
    Invoice has never shown as an invoice.

    Kind regards

    February 12, 2020 at 4:21 pm #529998

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Can you provide a screenshot of the issue or the steps to check the issue?

    Regards,
    Patrik

    February 12, 2020 at 5:19 pm #530010

    Eileen Quick
    Expired Member
    Post count: 165
    This reply has been marked as private.
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