User Frontend Updates Failing

This topic contains 16 replies, has 5 voices, and was last updated by  Adam Engel 4 years, 10 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • June 13, 2019 at 4:10 pm #492849

    Adam Engel
    Full Member
    Post count: 36

    Hello, users can successfully login to our site and view their listings. When they go to update the listing however, after you submit, the updates do not show up. Like changing their email address, updating their social media links or trying to rearrange their images to a certain order. I have tested it on our listing on their site as well and found the same issues.

    Please let me know if you need a login to our site.
    URL: https://amanacolonies.com/

    June 13, 2019 at 4:11 pm #492850

    Adam Engel
    Full Member
    Post count: 36
    This reply has been marked as private.
    June 13, 2019 at 9:57 pm #492885

    Paolo
    Site Admin
    Post count: 31206

    Please provide FTP and phpmyadmin credentials too.

    Thanks

    June 14, 2019 at 8:34 am #492952

    Naveen Giri
    Moderator
    Post count: 1559

    Hi Adam, the login credentials mentioned above not seems valid.
    please share the valid login details along with the other details mentioned above.

    June 14, 2019 at 3:24 pm #493016

    Adam Engel
    Full Member
    Post count: 36
    This reply has been marked as private.
    June 17, 2019 at 11:21 am #493404

    Naveen Giri
    Moderator
    Post count: 1559

    Hi Adam,

    Sorry for the issue. I have just commented this line in wp-config.php
    define(‘WP_POST_REVISIONS’, 10);
    Seems good now. You can update listings.

    We are working on compatibility with post revisions.
    We will update you once we fixed it.

    June 28, 2019 at 8:22 pm #495364

    Adam Engel
    Full Member
    Post count: 36

    Hey Naveen,

    We are still experiencing problems, I cannot update or create any new or existing listings in the backend.

    Thanks-
    Adam

    June 29, 2019 at 4:49 am #495400

    Alex Rollin
    Moderator
    Post count: 27815

    The developers will take another look.

    July 1, 2019 at 1:09 pm #495651

    Kiran
    Moderator
    Post count: 7069

    Hi Adam,

    I have done some debugging and found something conflicts that prevents saving GD data.
    If you have staging/test site then provide us details so we can check there by disabling non-db plugins there to check what causing conflicts. Or allow use to disable non-Gd plugins on your live site.

    Thanks,
    Kiran

    July 1, 2019 at 5:44 pm #495740

    Adam Engel
    Full Member
    Post count: 36
    This reply has been marked as private.
    July 1, 2019 at 9:26 pm #495779

    Paolo
    Site Admin
    Post count: 31206
    This reply has been marked as private.
    July 4, 2019 at 2:18 pm #496273

    Kiran
    Moderator
    Post count: 7069

    Hi Adam,

    On staging site i have disabled non-GD plugins and activated WordPress default theme. No new listings and edit listings(which are created after issue fixed) are saves data successfully.

    I am trying to log queries to find actual problem but debug.log not have any affect. If above FTP credentials are not for staging site then provide FTP for staging site to find actual reason and apply patch on your production site.

    Kiran

    July 8, 2019 at 2:44 pm #496677

    Adam Engel
    Full Member
    Post count: 36
    This reply has been marked as private.
    July 9, 2019 at 2:26 pm #496830

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    July 10, 2019 at 10:55 am #496945

    Kiran
    Moderator
    Post count: 7069

    Hi Adam,

    I have fixed issue and patch applied on your site. Please check and let us know.

    Kiran

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 17 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket