User has to log in to give review

This topic contains 13 replies, has 4 voices, and was last updated by  Christian 6 years, 2 months ago.

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  • #419367
    #419440

    Kor
    Moderator
    Post count: 16516

    Hi Christian,

    Please share WP admin and FTP access in private reply and I’ll ask a developer to check on this. Meanwhile, please check if you’re using the latest version of the Whoop theme.

    Thanks!

    #419444

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    you could try clearing your site/browser cache.

    If that doesn’t fix it, we would be happy to take a look at your settings to see if we can find the problem.

    Please be sure to have completed all the steps for configuration, and do check to see that your plugins are all up to date.

    To allow us to examine the site, please create a private reply and include all the information listed below so we can make a complete diagnosis.

    Add listing URL where we can see the issue:

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    #419455

    Christian
    Expired Member
    Post count: 11
    This reply has been marked as private.
    #419515

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I will ask the team to take a look, thanks for your patience while they do so.

    #419520

    Christian
    Expired Member
    Post count: 11

    Thank you Alex

    #419559

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I believe the whoop theme matches the yelp review structure where the user must be logged in to review amongst other things.

    Stiofan

    #419569

    Christian
    Expired Member
    Post count: 11

    Thanks Stiofan,

    Can this setting be changed anywhere?

    #419601

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    There is not setting for it, i have not tested but this might work

    
    
    add_filter("comments_template", "geodir_comment_template");
    remove_filter("comments_template", "geodir_whoop_comment_template");

    Stiofan

    #419607

    Christian
    Expired Member
    Post count: 11

    Ok I will try that when I get home to do it in my ftp client.

    Does this go in the function.php file for the child theme?

    Thank you for all your help

    Christian

    #419641

    Christian
    Expired Member
    Post count: 11

    Unfortunately, that didn’t do anything.

    I pasted it in the function.php of the whoop child theme and it still requires a login to leave a review.

    #419714

    Alex Rollin
    Moderator
    Post count: 27815

    Whoop has a lot of customizations that are specifically about reviews, so, a different theme will not give you the same issues. I will flag this for Stiofan to see if he has something else to add.

    #419757

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I think it was partly to do with your cache, i edited the template file and it then worked, i undid the edit and it also still works..

    Stiofan

    #419782

    Christian
    Expired Member
    Post count: 11

    It works, this is great!

    Thank you very much Stiofan.

Viewing 14 posts - 1 through 14 (of 14 total)

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