Vamtam Church & Event: Theme Compatibility

This topic contains 7 replies, has 3 voices, and was last updated by  Paolo 8 years, 8 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • August 28, 2015 at 9:30 am #51149

    apothecary
    Lifetime Member
    Post count: 24

    Hi guys,

    So I’m building a directory section for a client, but a lot of fields in the GeoDirectory admin are not displaying properly, so there’s no way of making a selection.
    Also extra fields can’t be added to the GeoDirectory post types.
    The front-end display works and looks fine it’s just the admin panel that doesn’t work well.

    Is this a known issue?
    Do you guys have a workaround for this?

    Thanks!

    August 28, 2015 at 1:42 pm #51164

    Guust
    Moderator
    Post count: 29970

    Can you de-activate your non-GD plugins one by one, you’ll find one of them is the problem.

    August 28, 2015 at 5:23 pm #51204

    Paolo
    Site Admin
    Post count: 31206

    Yes, that is definitely a conflict with anouther plugin, if you can’t find which one, please share a link and admin credentials and we will have a look.

    Thanks

    August 29, 2015 at 7:40 pm #51343

    apothecary
    Lifetime Member
    Post count: 24
    This reply has been marked as private.
    August 29, 2015 at 10:31 pm #51364

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I would start by deleting all inactive plugins. After that ask the client if you can place the website in maintanance mode for 1 minute and deactivate all non GD plugins momentarely to see if the problem goes away. Also the theme could be responsible for this (unless it is one of our themes).

    If deactivating all non GD plugins the problem disappears, you can reactivate plugins one by one and refresh the page that was causing the issue, until the problem comes back, which will let us know which plugin is causing this error and in that case we might be able to provide a solution.

    Thank you

    September 10, 2015 at 7:56 am #52653

    apothecary
    Lifetime Member
    Post count: 24

    Hi guys,

    So I tried a lot of stuff, but the client doesn’t allow deleting some plugins.
    Do you guys want to take a look?

    🙂

    September 11, 2015 at 1:40 pm #52790

    Guust
    Moderator
    Post count: 29970

    De-activating plugins should not lead to any problems.
    We would need to do the same thing, to find the conflict.
    De-activating one at the time (not deleting) should not really interfere with a live site too much.

    September 11, 2015 at 3:40 pm #52829

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    if your customer doesn’t want to do testing there isn’t much we can do.

    The best thing however would be to have a staging server were you test everything new, before moving it into a live website.

    So that you can do all the tests needed.

    Thanks

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket