White pages, template loader issues

This topic contains 10 replies, has 3 voices, and was last updated by  Alex Rollin 5 years, 7 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ,

  • Author
    Posts
  • March 20, 2019 at 7:35 pm #475588

    Richard Hernandez
    Expired Member
    Post count: 5

    After updating to V2 my places are white. I have these errors.
    Warning: include(D:\home\site\wwwroot/wp-content/themes/HamletsScroll28April17/ ): failed to open stream: Permission denied in D:\home\site\wwwroot\wp-includes\template-loader.php on line 77

    Warning: include(): Failed opening ‘D:\home\site\wwwroot/wp-content/themes/HamletsScroll28April17/ ‘ for inclusion (include_path=’.;C:\php\pear’) in D:\home\site\wwwroot\wp-includes\template-loader.php on line 77

    I deactivated all non GD plugins. Switched to the basic theme. Still the same issue.
    V2 was loaded through FTP.

    March 20, 2019 at 7:37 pm #475589

    Richard Hernandez
    Expired Member
    Post count: 5
    This reply has been marked as private.
    March 20, 2019 at 10:06 pm #475616

    Alex Rollin
    Moderator
    Post count: 27815

    Please consider trying the windows system fixes at the bottom of this page:
    https://wpgeodirectory.com/docs-v2/faq/troubleshooting/

    March 21, 2019 at 2:50 am #475665

    Richard Hernandez
    Expired Member
    Post count: 5

    Thank-you Alex. Unfortunately these did not solve the issue. I will switch back to the original version in the morning.

    March 21, 2019 at 3:30 pm #475722

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    March 21, 2019 at 4:31 pm #475744

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please check now, i’m guessing its something to do with a blank template in ur child theme, i had to manually set the page they use under GD>Design> Details/Archive and it now works.

    Stiofan

    March 21, 2019 at 8:14 pm #475788

    Richard Hernandez
    Expired Member
    Post count: 5

    Thank-you Alex and Stiofan.
    It is working now. I will investigate the blank template page.
    For you to know, I did switch to 2019 and 2017 themes prior to
    contacting you and the issue was there as well.
    I appreciate your time.

    March 21, 2019 at 8:35 pm #475795

    Richard Hernandez
    Expired Member
    Post count: 5

    The Location page has the same error. I am looking over the documents now, but do not see where I can manually set the page. I am not seeing that option in the design tab.

    March 21, 2019 at 8:40 pm #475797

    Alex Rollin
    Moderator
    Post count: 27815

    There is one setting for Detail and one for Archive. You can check the archive tab also.

    General GDV2 page settings are in

    GD – Settings – General – Pages

    From there you can click the edit link to open the location page to edit and change the template.

    https://wpgeodirectory.com/docs-v2/geodirectory/page-design/

    March 21, 2019 at 8:53 pm #475800

    Richard Hernandez
    Expired Member
    Post count: 5

    Ok. So I opened up the Location page for editing. I changed the page attribute from default template to Page Builder Template. This displayed the page according to the shortcodes.

    I will just keep note of this for future reference.

    Thank-you again.

    March 23, 2019 at 1:53 am #475996

    Alex Rollin
    Moderator
    Post count: 27815

    Ah, thanks for letting us know. I added a note here, too:
    https://wpgeodirectory.com/docs-v2/integrations/builders/

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount