Whoop?

This topic contains 9 replies, has 2 voices, and was last updated by  Paolo 7 years, 9 months ago.

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  • July 28, 2016 at 8:30 pm #235377

    Ron Lenox
    Buyer
    Post count: 230

    I was notified of an theme update available. After I installed the update, my theme was changed to Whoop! I never downloaded Whoop. How do I get my website back to the theme I had before the update?

    Ron Lenox
    http://www.discoversma.com

    July 28, 2016 at 11:47 pm #235509

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’m really sorry about that, please read here: https://wpgeodirectory.com/support/topic/update-messed-up-css-seems-to-have-change-themes/page/2/#post-235504

    Let us know if you need help, in that case please provide FTP credentials.

    Thanks

    July 29, 2016 at 12:02 am #235510

    Ron Lenox
    Buyer
    Post count: 230
    This reply has been marked as private.
    July 29, 2016 at 12:27 am #235514

    Paolo
    Site Admin
    Post count: 31206

    Those don’t seem to be FTP credentials, WP admin unfortunately is not enough in this case…

    Let us know,

    Thanks

    July 29, 2016 at 4:35 pm #236119

    Ron Lenox
    Buyer
    Post count: 230
    This reply has been marked as private.
    July 29, 2016 at 4:40 pm #236123

    Paolo
    Site Admin
    Post count: 31206

    Within your GoDaddy control panel you should be able to find or create new FTP credentials.

    FTP means “File Transfer Protocol” and it’s the means used to upload and download files from your computer to your server.

    If you ask to GoDaddy for support, they should be able to provide you with this information.

    otherwise we could try forcing the update with this plugin: https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/

    However the wp admin username and password provided are not working, so I cannot try for you.

    Let us know,

    Thanks

    July 29, 2016 at 6:14 pm #236216

    Ron Lenox
    Buyer
    Post count: 230
    This reply has been marked as private.
    July 29, 2016 at 6:53 pm #236237

    Paolo
    Site Admin
    Post count: 31206

    I switched files via FTP and I see all pages correctly except for the home page. But that I think it is due to cache.

    Please clear the GD Booster cache and everything should go back to normal.

    Let us know,

    Thanks

    July 29, 2016 at 8:04 pm #236295

    Ron Lenox
    Buyer
    Post count: 230

    I will clear the cashe. Thanks for the assistance.

    July 29, 2016 at 8:09 pm #236298

    Paolo
    Site Admin
    Post count: 31206

    You are welcome and sorry again about the inconvenience… We’ll make sure it won’t happen again in the future. 🙂

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