Why does my header image suddenly look like crap?

This topic contains 7 replies, has 3 voices, and was last updated by  Rachid 1 year, 10 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • #514489

    tinamama
    Full Member
    Post count: 317

    https://fresnofamily.com/

    It looked fine before. For quite some time. Now all of a sudden I notice that it’s all pixelated and crappy looking. I don’t know what’s changed other than updates to GD. Oh I did update the theme, Listimia too…how can I tell what it is?

    It looks fine when I look at the image by itself. It’s crisp. So what gives??

    #514490

    tinamama
    Full Member
    Post count: 317

    Strange…on my iPad it looks pretty clear. And it’s not a resizing issue, because resizing this on my desktop down to a small size and it still looks like crap.

    #514515

    Kor
    Moderator
    Post count: 16516

    Hi tinamama,

    Thanks for your post. This looks like a theme related issue, have you tried contacting Listimia support for assistance?

    #515950

    Rachid
    Full Member
    Post count: 18

    Hello tinamama,
    I am not sure I understood correctly, since everything looks as it should be on my side.
    @kor Can you please give some clarification about this theme related issue?

    Sincerely

    #515962

    Kor
    Moderator
    Post count: 16516

    Hi @rachid,

    Thanks for your reply. tinamama is complaining that the featured image behind the search form looked cropped.

    Hi @tinamama,

    I’m not sure how it looked like previously, but maybe you can try increasing the background image size/resolution and see if it helps?

    Thanks!

    #516032

    tinamama
    Full Member
    Post count: 317

    Actually, it looks grainy to me, not cropped. See attached.

    And this is something new. It didn’t look this way before. So something has changed…and I have no idea what. It was clear before.

    Kor: Where exactly were you thinking I should try increasing the background image size/resolution? I want to try this but not sure exactly what you mean.

    #516036

    tinamama
    Full Member
    Post count: 317

    Here’s the original image for comparison.

    #516044

    Rachid
    Full Member
    Post count: 18

    Hello Tina,
    I answered your support ticket
    Thank you @kor

Viewing 8 posts - 1 through 8 (of 8 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket