Why does my import listings csv randomly stop

This topic contains 17 replies, has 5 voices, and was last updated by  Stiofan O’Connor 6 years, 9 months ago.

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  • July 27, 2017 at 2:30 am #388644

    ktz16
    Expired Member
    Post count: 13

    Every listings file I try to import randomly stops and I have to click the “Import Data Now” button again to continue. I tried a 10-row file and it stopped importing at row 8. What is happening?

    July 27, 2017 at 7:37 am #388657

    Kor
    Moderator
    Post count: 16516

    Hi there,

    Please share WP temp admin access to your site so we can take a better look. Also, please share the CSV file you’re trying to import. You can post the details here using the private reply option below.

    July 27, 2017 at 12:23 pm #388672

    ktz16
    Expired Member
    Post count: 13
    This reply has been marked as private.
    July 27, 2017 at 1:31 pm #388679

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    July 27, 2017 at 1:48 pm #388680

    ktz16
    Expired Member
    Post count: 13
    This reply has been marked as private.
    July 27, 2017 at 6:44 pm #388736

    ktz16
    Expired Member
    Post count: 13
    This reply has been marked as private.
    July 27, 2017 at 8:05 pm #388739

    Kor
    Moderator
    Post count: 16516

    Hi there,

    Just tested it on your Website and I’m able to replicate it. I’ll forward this to a developer for a second look.

    July 27, 2017 at 8:55 pm #388747

    Paolo
    Site Admin
    Post count: 31206

    Please provide FTP credentials we’ll need access to the error log.

    Let us know,

    Thanks

    July 27, 2017 at 10:08 pm #388755

    ktz16
    Expired Member
    Post count: 13
    This reply has been marked as private.
    July 28, 2017 at 7:46 am #388781

    Kiran
    Moderator
    Post count: 7069

    Hi,

    I have tested with Banks_Test-1.csv and it worked for me, all 10 listings successfully imported.

    The file “Banks_Test-2.csv” attached has only one listing can you attach original csv file that has problem?
    I have enabled log so you can try again from your site too. So it will log error in error log file.

    Let us know.

    Kiran

    July 28, 2017 at 4:51 pm #388860

    ktz16
    Expired Member
    Post count: 13

    There has been a new development. The problem seems to be related to disk space on the server. the GD Booster cache folder filled the drive.

    Once I made space on the web server, the import now runs for a few thousand records and then fails. So that is a big improvement.

    Can you take a look at the error log and see if there is anything else causing the import to stop?

    Thanks!

    July 28, 2017 at 6:49 pm #388886

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    There is nothing in the error log that seems related.
    Try splitting the files into a few thousand and see if that helps.

    Stiofan

    July 30, 2017 at 2:13 am #389038

    ktz16
    Expired Member
    Post count: 13
    This reply has been marked as private.
    July 31, 2017 at 12:59 pm #389149

    Kiran
    Moderator
    Post count: 7069

    Hi There,

    I did some testing by importing Banks_000009.csv with 10k listings and it successfully imported 1850 listings until i terminated the process.
    It is the same CSV file that you are trying?

    Let us know.

    Kiran

    July 31, 2017 at 3:08 pm #389163

    ktz16
    Expired Member
    Post count: 13

    Yes, it is the same file.

    Today I was able to import approximately 14K remaining listings and it terminated only twice. I now have all my listings in the database, so I guess we can close this issue.

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