WP All Import causing critical error

This topic contains 24 replies, has 5 voices, and was last updated by  Christina Ruggiero 4 years, 1 month ago.

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  • February 17, 2020 at 1:50 am #530692

    Christina Ruggiero
    Expired Member
    Post count: 37

    This was previously reported by another user in Post https://wpgeodirectory.com/support/topic/there-has-been-a-critical-error-on-your-website/#post-521457 and marked as resolved, but this is still occuring on my site. Can you please address ASAP? My developers are at a standstill until I can get some data imported. Thank you!

    February 17, 2020 at 1:54 am #530693

    Christina Ruggiero
    Expired Member
    Post count: 37

    Below are the details I received:

    Error Details
    =============
    An error of type E_ERROR was caused in line 10 of the file /www/wp-content/plugins/ninja-forms/includes/AJAX/REST/Forms.php. Error message: Uncaught Error: Class ‘NF_Database_FormsController’ not found in /www/wp-content/plugins/ninja-forms/includes/AJAX/REST/Forms.php:10
    Stack trace:
    #0 /www/wp-content/plugins/ninja-forms/ninja-forms.php(305): NF_AJAX_REST_Forms->__construct()
    #1 /www/wp-content/plugins/ninja-forms/ninja-forms.php(1193): Ninja_Forms::instance()
    #2 /www/wp-content/plugins/ninja-forms/ninja-forms.php(1196): Ninja_Forms()
    #3 /wordpress/wp-settings.php(363): include_once(‘/www/wp-content…’)
    #4 /www/wp-config.php(103): require_once(‘/wordpress/wp-s…’)
    #5 /wordpress/wp-config.php(5): require(‘/www/wp-config….’)
    #6 /wordpress/wp-load.php(37): require_once(‘/wordpress/wp-c…’)
    #7 /wordpress/wp-admin/admin-ajax.php(22): require_once(‘/wordpress/wp-l…’)
    #8 {main}
    thrown

    February 17, 2020 at 6:00 am #530722

    Kor
    Moderator
    Post count: 16516

    Hi Christina,

    Thanks for your post. Please make sure all GD plugins are updated. I’m forwarding this ticket to a developer.

    February 17, 2020 at 11:36 am #530783

    Alex Rollin
    Moderator
    Post count: 27815

    Please share WP Admin credentials for your site so we can check the issue.

    February 17, 2020 at 4:14 pm #530808

    Christina Ruggiero
    Expired Member
    Post count: 37
    This reply has been marked as private.
    February 17, 2020 at 4:15 pm #530809

    Christina Ruggiero
    Expired Member
    Post count: 37

    Confirmed – all plugins are updated.

    February 17, 2020 at 9:35 pm #530863

    Alex Rollin
    Moderator
    Post count: 27815

    The developers are looking into it, thanks for reporting the issue.

    February 18, 2020 at 2:11 am #530908

    Naveen Giri
    Moderator
    Post count: 1559

    Hi Christina,

    Login details are not working.

    could you please send valid details.

    Thanks

    February 18, 2020 at 4:45 am #530924

    Christina Ruggiero
    Expired Member
    Post count: 37
    This reply has been marked as private.
    February 18, 2020 at 5:14 am #530927

    Naveen Giri
    Moderator
    Post count: 1559

    Hi Christina,

    this detail working fine. I can see all plugin upto date but
    WP All Import plugin is not exist in backend. maybe you have removed it already.

    could you please share FTP details so I can activate and check the issue.

    Thanks

    February 18, 2020 at 2:19 pm #530998

    Christina Ruggiero
    Expired Member
    Post count: 37

    It is not showing up because I can’t activate it. As soon as I activate it, the error message shows up.

    February 18, 2020 at 3:18 pm #531012

    Naveen Giri
    Moderator
    Post count: 1559

    Hi Christina,

    I have checked this issue on my local and other site but I am not able to reproduct it.
    It seems site specific issue for some reason. So if you cant prodvide FTP of live site.
    Please provide me login access and FTP details of a staging.

    I will do some check and see why it causing.

    Thanks

    February 19, 2020 at 1:51 am #531091

    Christina Ruggiero
    Expired Member
    Post count: 37
    This reply has been marked as private.
    February 19, 2020 at 1:54 am #531094

    Christina Ruggiero
    Expired Member
    Post count: 37
    This reply has been marked as private.
    February 19, 2020 at 4:54 am #531114

    Naveen Giri
    Moderator
    Post count: 1559
    This reply has been marked as private.
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