Write a Review issue

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Tagged: replies, reply comments, reviews

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February 18, 2020 at 6:18 pm #531044

Vlad Chirila
Expired Member

Post count: 258

Same Vlad here from thebeautyadviser.com; I have 1 new issue & 1 question:

#1. It’s been a while now, sincer I keep receiving replies from users on other people’s reviews. I got feedback from a few of my listings owners saying that their clients try to leave a review, but it get registered as a reply comment, not as a review. I tried to replicate, could not get the same result so I told my listing owners that their clients might have clicked on “write a reply”.

BUT a few days ago, on Friday, as I was sitting and discussing with a new potential client, she wanted to see how the website works. So she accesed a random listing on my website from her own mobile phone, registered with Facebook login, pushed the “Scrie o Recomandare” button (Write a Review in romanian), she clicked on 5 stars and she wrote a review then she clicked on “publish review”. I took my phone, accesed my admin profile, approved her comment, and it appeared on that listing as a reply comment – see screenshot attached.

It happened under my eyes. So it seems to be an issue, I cannot understand why this happens.

Can you please help on this?

#2. How can I set expire date for my both new & current listings to “never” ?

Thanks a lot,
Vlad

February 19, 2020 at 3:35 am #531110

Alex Rollin
Moderator

Post count: 27815

On mobile the Reply/Answer buttons are quite ‘active’ and it is easy to signal to make a reply instead of post anew, and then the the text for the “Cancel” reply button is quite small. Perhaps the user missed it? I tried it on desktop and mobile and everything appears to be working as expected.

February 19, 2020 at 3:36 am #531111

Alex Rollin
Moderator

Post count: 27815

This reply has been marked as private.

February 19, 2020 at 9:29 am #531158

Vlad Chirila
Expired Member

Post count: 258

Hi Alex, thank you for your reply!

Indeed this was my opinion also Alex; until Friday, when I saw with my own eyes when she selected 5 stars, wrote a short comment, checked the captcha, and clicked on publish review. And it registered as a reply comment..

I understand it is quite hard to replicate, but I did not write this email in the last few months, before seing this happen with my own eyes.

Hint: this person used a Huawei mobile device and most of my users appear to be using Android phones; primarily Samsung, then Huawei. Maybe this helps.

#2. please don’t forget about my second question

February 19, 2020 at 9:01 pm #531278

Alex Rollin
Moderator

Post count: 27815

To create a forever free listing you will need to create a forever free package.

Make it active, apply it to the listing, then deactivate it.

I cannot replicate the issue you are reporting about the comments.
I have asked our team to try.

February 20, 2020 at 12:20 pm #531398

Vlad Chirila
Expired Member

Post count: 258

Hi Alex,

#1. understood; if your team finds out something, please let me know.

#2. I don’t want a forever free listing package; I want to set the expire date of the listings to “never to expire” – see screenshot.

Previously, in V1 this whould be done by writing “0” or “never” if I recall.

February 21, 2020 at 6:04 am #531516

Kiran
Moderator

Post count: 7069

Hi Vlad,

#1. I tried to submit review from my android mobile but it successfully submitted as a review. Can you try from your side again?

#2 Try to save a listing with blank date to apply expire date “Never Expire”.

Regards,
Kiran

February 24, 2020 at 10:06 am #531898

Vlad Chirila
Expired Member

Post count: 258

Hi Kiran,

#1. I tried several times with both iOS & Android; could not replicate. I will come back if this happens again and if I have more info.

#2. Great!

Thank you for your support!
Vlad
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