your plugin geodir_recaptcha is causing this 500 error

This topic contains 15 replies, has 3 voices, and was last updated by  Giovan Antoni 5 years, 5 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • September 3, 2018 at 8:09 pm #445195

    Giovan Antoni
    Full Member
    Post count: 132

    It seems one of your plugin geodir_recaptcha is causing this 500 error.

    I have a problem with the website of redsalud.com.sv the problem is the following: when someone tries to create a user account from the page: https://redsalud.com.sv/gd-login/

    the website throws an error 500

    September 4, 2018 at 6:24 am #445230

    Kor
    Moderator
    Post count: 16516

    Hi Giovan,

    Thanks for your post. Please share WP temp admin access to your site and FTP access to your server so we can check further. You can post the details here using the private reply option below.

    September 6, 2018 at 1:15 am #445527

    Giovan Antoni
    Full Member
    Post count: 132
    This reply has been marked as private.
    September 6, 2018 at 8:16 am #445570

    Kor
    Moderator
    Post count: 16516

    Hi Giovan,

    Thanks for your reply. I don’t see any issues when I activated it. What’s wrong?

    Thanks!

    September 6, 2018 at 12:39 pm #445611

    Giovan Antoni
    Full Member
    Post count: 132

    This

    September 6, 2018 at 12:50 pm #445617

    Giovan Antoni
    Full Member
    Post count: 132

    video:

    https://drive.google.com/file/d/1EeZRFhoB-pmEUOuZeLzBLt4JG2Qbkzec/view?usp=sharing

    September 6, 2018 at 4:37 pm #445645

    Kor
    Moderator
    Post count: 16516

    Hi Giovan,

    Thanks for your reply. I’ve jus tested it again and I’m able to see the issue you’re referring to. Before I push this forward to a developer, could you try deactivating all non-gd plugins and see if it works?

    Thanks!

    September 7, 2018 at 12:17 am #445697

    Giovan Antoni
    Full Member
    Post count: 132

    ok let me check

    September 16, 2018 at 3:33 pm #446639

    Giovan Antoni
    Full Member
    Post count: 132

    Hi. Until now I was able to do what you asked of me.
    And the plugins that are causing conflict with your plugins is the following:
    wp-user-frontend url: https://wordpress.org/plugins/wp-user-frontend/
    I believe that the problem occurs because this plugins also has a user registration option where it also uses recaptcha.
    I installed this plugins on my website, because it has several options that are useful for me, the main ones are:
    That allows users who have registered post post from the frontend. It also allows you to publish woocomerce products also from the frontend. And it also offers from the frontend a management panel for users who have posted post, to edit or delete their post.
    If you could help me with the credentials that I gave you in private? Maybe it’s just to change to the configuration of either your plugins or these plugins.

    September 16, 2018 at 5:13 pm #446645

    Kor
    Moderator
    Post count: 16516

    Hi Giovan,

    Thanks for your reply. Since this is a conflict with another plugin, I’d ask a developer to check on this. Thanks again for your patience.

    Thanks!

    September 17, 2018 at 6:27 am #446685

    Patrik
    Moderator
    Post count: 1971

    Hi Giovan,

    The issue is due to the library used for Recaptcha. Both the plugins are using the same library for loading captcha in form. So it will require changes in the plugin to fix the issue. So if you want to use the GD Recaptcha plugin then we need to change the wp-user-frontend plugin’s file and disable loading of that library on gd login page.

    Let me know your thoughts.

    Regards,
    Patrik

    September 18, 2018 at 2:32 am #446782

    Giovan Antoni
    Full Member
    Post count: 132

    Thanks for your answer, Patrik.
    But let me see if I understood you. Do you mean that both plugins have the same api key and secret key?

    I’m not sure what you mean when you say: “the library used for Recaptcha”

    Where is that library?

    Sorry for my ignorance.

    September 18, 2018 at 5:15 am #446787

    Patrik
    Moderator
    Post count: 1971

    Hi Giovan,

    Library means files containing the class and methods which we use to communicate with the Google Map API. The error says the class is already defined and can’t redeclare it means we have to modify the code so that the class of only one plugin will be loading. The API key and Secrets can be used on multiple sites and will not cause any issues.

    Let me know if you need more information on this.

    Regards,
    Patrik

    September 18, 2018 at 1:47 pm #446836

    Giovan Antoni
    Full Member
    Post count: 132

    When you say: “it means to modify the code so that the class of only one plugin will be loading”

    Do you mean that I have to modify that code?

    September 18, 2018 at 1:56 pm #446841

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 16 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket