Maximize Your Online Directory’s Potential with the ‘Claim Listing’ Functionality: A Simple Guide to Implementation

claim listing guide

A business owner is casually strolling through the internet, looking for a website that can help him promote his business.

He searched high and low, but they just can’t find one. Then he stumbles upon your directory!

Your directory stands out from the rest because you’ve added the GeoDirectory Claim Listing add-on, allowing business owners to claim their listing and take full control of it.

Not to mention, when combined with the GeoDirectory Price Manager add-on, you can now monetize your directory by requiring business owners to upgrade and pay for their listing, in order to claim it.

So let’s learn how to install and set up this amazing feature!

What is the claim listing feature?

Claim Listing is a feature that allows users to verify their ownership of a business listing that you added in advance to your directory, with a basic description and set of pictures.

Once they’ve claimed the listing, they are given full control over it and can add or update its information.

This helps keep the directory up-to-date with accurate data for customers.

Why adding the claim feature to your directory site is a must

Adding a claim listings feature to a business directory website is a smart move for several reasons:

  1. Proving it’s yours: With this feature, business owners can claim their listing and make sure all the details, like contact info, hours, and description, are up-to-date and accurate.
  2. Getting noticed: Claimed listings often get more attention and show up higher in search results, which can mean more customers and a bigger online presence.
  3. Building trust: Verified and claimed listings help build trust with customers, who can feel confident that the information they see is accurate and up-to-date.
  4. Analyzing the scene: Business owners can take a closer look at how customers are engaging with their listings and use that information to improve their online strategy.

In short, adding a claim listing feature is a win-win situation: it makes the customer experience better and gives business owners valuable insights.

Step 1: Install the GeoDirectory Claim Listing Add-on

You can purchase the claim listings add-on here.

Pro tip: GeoDirectory users can save 90% by grabbing a GeoDirectory membership that includes all the add-ons to make their directory website unstoppable, instead of purchasing add-ons one by one for a higher rate.

Now, you want to install the Claim Listings extension.

There are two ways to do this: the automatic way, and the manual method. 

The automatic installation only works on a live website – here’s how to go about it:

  1. First, head over to the WordPress backend and click on GeoDirectory > Extensions.
  1. You’ll then see a notification pop up with a big ol’ button that says “Connect Site.”
  1. Clicking that will take you to our parent company website, where you can log in using your login from any AyeCode product like GeoDirectory, UsersWP, or GetPaid.
  2. All you gotta do is click “Connect,” and voila! You’re now connected.
  1. You should be returned to your site at this point, from where you can install any extensions you have a valid license for with ease – including the “Claim Listing” feature.

A manual installation might be better for those with a local hosting environment. To do this, you’ll want to go this route:

  1. Download the extension zip file from your account area.
  1. Head to the WordPress backend and click on Plugins > Add New.
  1. Up at the top of the screen, hit the Upload Plugin button.
  1. Select the zip file you just downloaded and click “Install Now.”
  1. And that’s it! Just hit the Activate Plugin button, and you’re good to go.

Step 2: Setting up your add-on

Once the add-on is active, you’ll want to head over to your GeoDirectory > Settings page and scroll down to the Claim Listings section to configure some important settings.

How will users claim listings? And how will you approve them?

These are the two main ways to manage claim listings:

  1. Manual approval: This requires you (the admin) to manually approve each listing before it is activated. To approve claims manually, go to GeoDirectory > Settings > Claim Listings (tab) > Listing Claims (sub-tab), and then you can choose to approve, reject, or delete the submitted claims.
  1. Automatic approval: This is a more hands-off option, where you can set conditions and stipulate that once a claim is submitted, it will automatically be approved and the listing will become active. For example:
    1. If you want people to fill out a form to claim a listing, the free Ninja Forms Integration lets you personalize your claim form and even make several versions to fit the unique needs of your directory. You can also show the claim forms directly on the details page in a tab.
    2. If you want to set up an email verification system, select the “Auto Approve via Email Verification” option so business owners will get an email with a link to automatically verify their listing claim.
    3. If you have a pay-to-claim system and you turn on “Auto Approve on Payment Received,” claims will be automatically approved once payment is received (note: you’ll need the pricing manager add-on installed for this – more on this later).
  1. And if you want to simply approve submitted listing claims immediately, just head to GeoDirectory > Settings > Claim Listings > Settings and tick the box.

Add the “Is Claimed?” Field

Next up, let’s make sure the “Is Claimed?” custom field is added to your available fields so that users can actually claim listings while adding a new listing.

Here’s how:

Go to CPT > Settings > Form Builder and drag the “Is Claimed?” field over to the available fields section. Without this step, the “Is Claimed?” widget might not show up where you want it.

Add the “Claim Listing” button

You can’t have a “Claim Listing” function without the actual button, so make sure to add it in:

To get the claim button on the front end, use our GD > Post Claim widget. You can add it to any widget area, or use it as a shortcode or block in your content.

Ideally, it should be added to the GD Detail page which is the template used for each single listing page.

It can also be used in the GD Archive Item page, which is the template used for the listing cards.

Here are some things you can configure on it:

  • Title – The title for the widget. 
  • Text – The button or link text.
  • Output Type (A) – You can choose whether to output a button or a simple link.
  • Show/Hide Options – Choose where the widget should be shown.

Based on the Output Type you select, the widget outputs a button (or a simple link). The button will look something like this: 

And once someone clicks on it, the form to submit a listing claim will look like this:

Step 3: Integrate with the Pricing and Payments Add-on to make money off the feature

Setting up pricing options for claimed listings is made easy with the GeoDirectory Price Manager add-on.

This add-on gives you full control over the prices for your membership packages and claimed listings, allowing you to create various plans.

claim listing package

You can also integrate payment gateways such as Stripe or PayPal so users can pay for their listings right away.

This makes it easier and more efficient to manage payments, as you won’t have to handle them manually.

Once payment is received, the claim will be automatically approved, and the listing activated – no manual approval or processing is needed!

Step 4: Promote and encourage claiming listings

Once you have your GeoDirectory Claim Listing feature up and running, it’s time to promote and encourage users to claim their listings. Here are a few tips:

  1. Add a compelling call-to-action on the front end – Use a CTAs section on your homepage to encourage users to claim their listings. Create a section of the advertising landing page explaining everything a business owner needs to know before claiming his listings.
  2. Let your business owner know why they should claim their listing – Communicate the benefits of claiming a listing, like increased visibility and credibility in search results (like with a ‘verified listing’ badge), more accurate information display, and improved access for customers.
  3. Offer incentives for claiming – Alongside the obvious benefits, businesses might need an extra push to actually take action. Offer a discount, a special paid listing trial, or bonus points when they claim their listing, and make it easier for them to find the “Claim Listing” button on your front end.

Step 5: Monitor and Manage Claims

Once you have your claims feature up and running, it’s important to keep an eye on it.

You may need to monitor and manage claims in various scenarios, including but not limited to:

  1. When you want to verify the legitimacy of a claimed listing to prevent fraudulent or incorrect information from being published in your directory.
  2. When you want to enforce your directory’s guidelines and policies for listing claims, such as reviewing and approving claims based on certain criteria.
  3. When you have a “Pay to Claim” system, you need to ensure that payment has been received before approving a listing claim.
  4. When you need to track and manage the status of listing claims, such as keeping a record of approved, rejected, or pending claims.
  5. When you need to respond to inquiries or disputes regarding listing claims, you need to access the relevant information and data to resolve the issue.

GeoDirectory provides a Claims Dashboard where you can monitor and manage everything. And if for any reason, you want to un-approve a listing claim, you can do so by heading to the Listing Claims under Approved and clicking Undo for that particular claim.

By monitoring and managing claims, you can ensure that all listing claims on your directory are legitimate, compliant with your guidelines and policies, and up-to-date.

This will help to keep your directory accurate, trustworthy, and profitable.

Parting words

That’s how easy it is to get started with the GeoDirectory Claim Listings add-on.

Being able to claim listings is an invaluable feature for any business directory.

With it, you can create a more interactive and engaging user experience, as well as generate additional revenue by allowing users to pay to claim their listing.

We hope this guide has given you a better understanding of the GeoDirectory Claim Listing add-on, and how to use it effectively for your benefit.

To further customize and optimize the claiming feature on your directory, be sure to check out the GeoDirectory Price Manager add-on and consider integrating UsersWP with GD for better user account management.

So what are you waiting for? Get started today and make listing claiming easy and profitable!

Good luck with your directory venture, and happy claiming! 🙂

You can get GeoDirectory here today:


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Published by Paolo

Paolo Tajani, co-founder and marketing lead at AyeCode LTD, works alongside his business partner Stiofan to develop key WordPress plugins such as GeoDirectory, UsersWP, and GetPaid. Starting his journey with WordPress in 2008, Paolo joined forces with Stiofan O'Connor in 2011. Together, they have been instrumental in creating and marketing a range of successful themes and plugins, now actively used by over 100,000 websites.