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How to Cancel Stripe Subscription

This topic contains 4 replies, has 2 voices, and was last updated by  Paolo 8 years, 8 months ago.

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  • March 2, 2016 at 10:49 pm #132759

    dmitriy
    Expired Member
    Post count: 9

    Hi!

    As a follow-up to this topic: https://wpgeodirectory.com/support/topic/downgrading-a-listing/

    1. Do we now have the ability to cancel the subscriptions from the back-end?
    2. Does the customer have the ability to cancel the subscription from the front-end?
    3. What happens once they pay via Stripe? Do they get an email from Stripe giving them the ability to cancel the subscription?
    4. If #3 is true, do they get monthly emails from Stripe?

    Thank you in advance!

    March 3, 2016 at 4:32 pm #133263

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I see that task completed in the payment manager last month, however I’m not 100% sure how the developers pull this off.

    I’ll ask them to update us and will add in documentation asap.

    Thanks for you patience,

    March 3, 2016 at 4:35 pm #133270

    Paolo
    Site Admin
    Post count: 31206

    Actually I just saw this.

    The Link is displayed on the dashboard listing page to cancel the stripe subscription.

    yoursite.com/author/username/?geodir_dashbord=true&stype=gd_place

    Let us know if you can’t find it.

    Thanks

    March 3, 2016 at 6:48 pm #133347

    dmitriy
    Expired Member
    Post count: 9

    Thank you, I see it now. Honestly, I think it would work better under Invoices. Seems more intuitive. I appreciate your support, as always.

    March 3, 2016 at 6:50 pm #133348

    Paolo
    Site Admin
    Post count: 31206

    Thanks for your feedback, I’ll let the developers know and if it’s easy to implement they will.
    Cheers,

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