V2 upgrade error

This topic contains 7 replies, has 3 voices, and was last updated by  Alex Rollin 6 years, 11 months ago.

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  • April 8, 2019 at 5:03 pm #479264

    Kevin Lockwood
    Free User
    Post count: 3

    Looks like one of my admins clicked update all and did not upgrade to V2 properly, and now If GeoDirectory is active, I get a 500 error.
    We’re self hosted. Where do I have out IT start looking?

    April 8, 2019 at 6:23 pm #479278

    Kor
    Moderator
    Post count: 16516

    Hi Kevin,

    Thanks for your post. Please make sure that you’ve installed the correct versions as explained here https://wpgeodirectory.com/docs-v2/geodirectory/installation/#version

    April 9, 2019 at 2:33 pm #479555

    Kevin Lockwood
    Free User
    Post count: 3

    Thanks for the reply.
    Downloaded and installed (manually) version 2.0.0.49
    Activated and still 500.
    Also updated that to 2.0.0.55 which didn’t help.
    I’m not getting the conversion tool, so I assume that was already run.

    April 9, 2019 at 7:27 pm #479624

    Kor
    Moderator
    Post count: 16516

    Hi Kevin,

    Thanks for your reply. Could you share your WP and FTP access here in private reply so that we could fix this for you?

    April 9, 2019 at 10:25 pm #479670

    Kevin Lockwood
    Free User
    Post count: 3
    This reply has been marked as private.
    April 10, 2019 at 2:20 am #479702

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    April 10, 2019 at 2:31 am #479707

    Kevin Lockwood
    Free User
    Post count: 3
    This reply has been marked as private.
    April 10, 2019 at 2:52 am #479714

    Alex Rollin
    Moderator
    Post count: 27815

    This is what you do for a 500
    https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#500

    You turn on WP debug display, see what plugin is causing the error, and change the name of the folder of that plugin via FTP.

    That should immediately resolve the error so you can login again and do other things, like download a fresh copy of whatever plugin was messed up and try again. Rinse repeat.

    When I check the site I get a sonicwall block. Dramatic!

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