Information is not saved in custom fields when I creating and editing place.

This topic contains 6 replies, has 4 voices, and was last updated by  Kiran 5 years ago.

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  • September 23, 2019 at 2:35 pm #509762

    yelena lucas
    Free User
    Post count: 4

    Information is not saved in custom fields when I creating and editing place. No address, no contact details, nothing. What could be the reason?
    Thanks!

    September 23, 2019 at 4:14 pm #509778

    Alex Rollin
    Moderator
    Post count: 27815

    In most cases this is due to a version mismatch. Make sure all your GD Addons are up to date. You will need WP Easy Updates to do that:
    https://wpgeodirectory.com/docs-v2/addons/installing-addons/#updates

    If that isn’t the issue, then please share WP Admin credentials in a private reply so we can find a solution for that.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
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    September 24, 2019 at 7:19 am #509914

    yelena lucas
    Free User
    Post count: 4
    This reply has been marked as private.
    September 24, 2019 at 1:05 pm #509972

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    September 25, 2019 at 11:52 am #510155

    Naveen Giri
    Moderator
    Post count: 1559

    Hi yelena,

    I will suggest you to try troubleshooting steps because it seems like due to any plugin conflict.
    https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test

    if you are not comfortable please share site ftp or cpanel, seems deactivating advance custom field plugin causing fatal error on site.

    Thanks

    September 26, 2019 at 8:48 am #510324

    yelena lucas
    Free User
    Post count: 4
    This reply has been marked as private.
    September 30, 2019 at 6:00 am #510805

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
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