Frank Ferris

Hi Kiran (or other support),

Are you still working on this issue? It’s significant to us because our website has essentially become unusable to any user once they visit a neighborhood-related page.

Thanks for your help,

Frank

Hi Kiran,

We’re still having issues with the home page. The only change I made was changing the post page to another page (under Settings > Reading) so that the map at least shows up when people click on the logo after going to neighbourhoods, but it still does not show the actual home page. We’ve narrowed it down to the Advanced Search Plugin because it seems to work fine when we disable it. Please let me know if you can find a fix, we have tried just about everything we can think of.

Thank you!

Has Stiofan or anyone else from GD Support seen this thread? Are there any solutions possible from the GD side?

Sorry, maybe I wasn’t clear.

I was asking if I could IMPORT, using the GD’s built-in import/export tool.

I was able to figure it out. I added column headers (“sunday_open” “sunday_close”, etc.)
in the CSV file to listings, in new columns to the right of all the listing data and images. Doing this, I can quickly import data for your fields for all my listings.

This is a great feature that I think more of your users can benefit from. For instance, now that I can import data from CSV, instead of manually converting all the GD plain text business hours to the many open/close fields for your add-on, I can just send a CSV file with plain text hours to a virtual assistant (like Mechanical Turk) and have them format them under the proper fields and with consistent formatting for each day open/close.

I also found a huge bug in Business Hours which is what caused all my data to be wiped. If I use GD’s built-in import/export function to update my listings, as many GD members do quite frequently, it will wipe all the data for Business Hours fields. Since column headers for Business Hours fields aren’t included in the CSV export, when we update the doc and import it with updated data, it assumes that the values for all business hours fields are blank.

There must be some way to integrate your fields with the GD import/export function to fix this, and at the same time this would be very helpful for us to be able to update our business hours more quickly. When I add new custom fields for GD listings, they automatically appear in GD CSV exports, so I’m not sure why yours don’t.

Anyways, thanks for the replies and support, Jeff. I apologize if I came off as rude in other replies, but I was obviously very very frustrated from losing many hours of manual work because of this issue. Overall, we’re quite happy with the added functionality of your add-on, but we’re hugely limited until this import/export bug can be fixed.

Thanks!

Thanks for the reply, Jeff, and for the update on import/export functionality.

If it wasn’t from those updates, then something else around the same time still caused all of our manually entered business hours to be wiped. Regardless of the cause, I hope you understand how incredibly frustrating this would be for any of your customers.

My only other guess of what else happened around the same time that could have caused this was an update to add GD Neighborhood data using CSV export & import for listings. If this is what caused us to lose many hours of manual data entry into your add-on, then that’s still equally disappointing from our end.

I don’t think our team has the capacity to get only the business hour fields out of our backups and replace that part of the post_meta table. The data for many other fields of our businesses have been changed since then by our listing owners and I wouldn’t want to risk losing more data.

You said you’re working on an export option, which is greatly appreciated. Will there also be a way to import data for Business Hours fields, or is there already one? I asked about this in the other forum but never got a reply, but I’ve been able to import certain fields by adding new CSV columns like “sunday_open” and “sunday_close”, but this only works for a few of the Business Hour fields, not all.

Ok – Thanks for the quick answer!