Kiran

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Viewing 15 posts - 5,506 through 5,520 (of 6,022 total)
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  • in reply to: Images & Videos Don't show #365046

    Kiran
    Moderator
    Post count: 7069

    It depends on for which purpose the plugin gd-system-plugin.php is added. Disabling that plugin may disables other features, if it has any. I am not sure which features added via that plugin. You should ask plugin owner/developer.

    My point is, you can’t use two caching system same time. You should check this: https://wpgeodirectory.com/docs/server-requirements/#wp

    Kiran

    in reply to: Images & Videos Don't show #365042

    Kiran
    Moderator
    Post count: 7069

    I have disabled it via renaming it to “gd-system-plugin.php-“.

    Mu plugin can be disabled only via renaming file(ex: gd-system-plugin.php-) or by removing file from “mu-plugins”
    Please see: https://codex.wordpress.org/Must_Use_Plugins#mw-content-text

    in reply to: Images & Videos Don't show #365040

    Kiran
    Moderator
    Post count: 7069

    Hello Jamie,

    Looked into your site and found that your site seems running with another caching system aslo via mu-plugin “gd-system-plugin”.

    I found this mu-plugin causes conflicts and breaks the caching system of GD Booster. When i disabled that mu-plugin the image gallery worked well.

    Let us know.

    Thanks,
    Kiran

    in reply to: have update ready #365031

    Kiran
    Moderator
    Post count: 7069

    Hi Jenny,

    When going to update plugin it shows “Update Failed: Download failed. Unauthorized”.
    Try to de-activate and re-activate each plugin license under GeoDirectory >> Auto Updates / Licenses?

    Please see:
    https://wpgeodirectory.com/docs/faqs/why-do-my-automatic-updates-fail/ &
    https://wpgeodirectory.com/support/topic/update-failed-download-failed-unauthorized-3/#post-351321

    Let us know.

    Thanks,
    Kiran

    in reply to: Category limit not working #365028

    Kiran
    Moderator
    Post count: 7069

    Hi Hugues,

    You site running with older WordPress & GeoDirectory + GeoDirectory Addons, please update them so we can assist you more.

    I have checked in my test site and and there category limitation working fine. It not submitting the listing if categories counts are exceeds to the limit set.

    Thanks,
    Kiran

    in reply to: Upgrade URL for non-logged in users #364789

    Kiran
    Moderator
    Post count: 7069

    Hello,

    Currently there is no shortcode available to add upgrade link in claim success message.
    We have already option to upgrade listing during claiming. You can enable it from GeoDirectory -> Listing Claims -> Options -> Force an upgrade to complete the claim listing procedure. Enabling this option will ask user to choose package to upgrade listing.

    Kiran

    in reply to: Payment Link Redirecting to Hoempage #364566

    Kiran
    Moderator
    Post count: 7069

    Did you followed instructions given here? https://wpgeodirectory.com/support/topic/missing-update-notifications/#post-129196

    If you follows instructions then it will provides options to update plugins same like core update. It don’t required to rename or delete plugin.

    But,
    If you want to do it manually then rename old plugin and upload new, and then run tool from GD Tools -> Clear DB Versions.

    New updates have bug fixes, some security fixes and some new features, it don’t loose any settings or a data. If you are worried about losing any settings or data then you have chance to take full backup before updating.

    Thanks,
    Kiran

    in reply to: Payment Link Redirecting to Hoempage #364559

    Kiran
    Moderator
    Post count: 7069

    Hi Cheryl,

    Thanks for providing info.

    Please follow this how to fix missing update notification for older versions: https://wpgeodirectory.com/support/topic/missing-update-notifications/

    This will not loose any settings or data.

    Let us know if you have any query.

    Also you need to update WordPress v4.3 to recent v4.7.2.

    in reply to: Payment Link Redirecting to Hoempage #364544

    Kiran
    Moderator
    Post count: 7069

    Hi Cheryl,

    It seems you are using Payment Manager v1.3.3 which is too older than current one v1.4.4. This may causing the redirect issue.

    Please follow this thread which had a same problem: https://wpgeodirectory.com/support/topic/checkout-payment-redirect-problem/
    Also this: https://wpgeodirectory.com/support/topic/checkout-payment-redirect-problem/#post-339409

    If you still have a problem after update let us provide admin & FTP credentials so we can look into more.

    Thanks,
    Kiran

    in reply to: Csv Categories Import #364333

    Kiran
    Moderator
    Post count: 7069

    Yes on fresh install it may fix double country problem. It is good to import first less listings (around 100) with “Congo, Democratic Republic of the” for test purpose. But make sure country names must be same as in countries table.

    If you are going to import on fresh data then first setup all the configuration correctly, like default location, location settings, permalinks, google map api etc.

    Please check first around 100 listings and tell us how it goes. Then if you find any problem just let us know.

    Kiran

    in reply to: Listing Claim not automatically approving #364316

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    in reply to: Listing Claim not automatically approving #364315

    Kiran
    Moderator
    Post count: 7069

    Hi Daniel,

    I have done test for claim process on your site. For that i created one listing and followed claim process. I got email with verification link, and clicking on link my claim request auto approved.

    Please check screenshots attached in private reply.

    If you facing any problem then plz provide screenshots capture or video capture, it will help us to fine problem.
    Let us know.

    Thanks,
    Kiran

    in reply to: Csv Categories Import #364310

    Kiran
    Moderator
    Post count: 7069

    Hi Marelize,

    – Default country seems working fine as expected. Please check i have imported few listings to test it.
    – You country name like “Congo, Democratic Republic of the” / “Congo, Republic of the” in post_country column in csv file.
    I have imported on listing under “Congo, Democratic Republic of the” see http://maps.exxafrica.com/location/congo-democratic-republic-of-the/
    http://maps.exxafrica.com/location/tunisia/ http://maps.exxafrica.com/location/algeria/ working fine after running tool from GeoDirectory -> GD Tools -> Sync GD Categories & Location category counts

    You have blank location names set for default location, set correct location as a default location under GeoDirectory -> MultiLocations -> Manage Location. there should not blank entries in locations table.
    You have double for same countries like “Democratic Republic of the Congo” & “Congo, Democratic Republic of the”. There should be one country and correct one is “Congo, Democratic Republic of the”

    Please provide FTP & Database details so we can fix double entries for same country.

    FYI: Once you done with checkin, you can delete test listings created for test by me.

    Let us know.

    Thanks,
    Kiran

    in reply to: Near me – Location indicator is not working #364046

    Kiran
    Moderator
    Post count: 7069

    Hi Alex,

    This is not a bug, you have a Location page not translated for DE language. So it redirects to the EN location page as it couldn’t find location page in DE language.
    I have translated it now for German and not it working fine.

    Thanks,
    Kiran

    in reply to: Glitch on Website #364044

    Kiran
    Moderator
    Post count: 7069

    Hi Matt,

    There was two reason that breaks one is JS error and one from your theme.

    – You have used <script> tag in Google JS Embed Code in Theme -> Customize -> Header -> Analytics code. You have to use JS code without script tags.
    – One of file custom-functions.php of your theme has defined ICL_LANGUAGE_CODE variable, which is used in WPML plugin (i should be to checked WPML availability before define ICL_LANGUAGE_CODE ). so our functions conflicts as ICL_LANGUAGE_CODE is defined and WPML not.

    I have fixed both these. Let us know.

    Thanks,
    Kiran

Viewing 15 posts - 5,506 through 5,520 (of 6,022 total)
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