Add new listing does not progress to credit card

This topic contains 11 replies, has 4 voices, and was last updated by  Patrik 5 years, 7 months ago.

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  • August 21, 2018 at 8:20 am #443299

    Mike Lee
    Expired Member
    Post count: 46

    Hi,

    Re: http://studentflat.co.nz

    We have been running this for 2+ years, it has suddenly stopped progressing to the credit card page; It won’t advance after clicking on the ‘Confirm Preview & Go to Checkout’ button.

    Steps to reproduce:
    1. http://studentflat.co.nz > login
    2. Add new house listing
    3. Advance to pay

    From there it redirects to a non-related, existing listing.

    I just purchased a subscription to assist this support request.
    It would be great to receive a detailed solution that I can action for my customer.

    We also have no problem providing the keys to the admin.

    Best regards

    Mike

    Senior Systems Analyst, Cross-platform Software Engineer
    BInfoTech, ACBC, MITP

    August 21, 2018 at 12:22 pm #443322

    Alex Rollin
    Moderator
    Post count: 27815

    We would be happy to take a look at your settings to see if we can find the problem.

    Please be sure to have completed all the steps for configuration, and do check to see that your plugins are all up to date.

    https://wpgeodirectory.com/docs/installing-addons/#updates

    Are you already using Pricing Manager V2 and Invoicing?

    https://wpgeodirectory.com/payments-manager-v2-setup/

    To allow us to examine the site, please create a private reply and include all the information listed below so we can make a complete diagnosis.

    Add listing URL where we can see the issue:

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    SFTP/FTP:
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    August 24, 2018 at 4:35 am #443816

    Mike Lee
    Expired Member
    Post count: 46
    This reply has been marked as private.
    August 24, 2018 at 2:15 pm #443873

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I just took a look and all the plugins are out of date.

    We only provide support for current releases.

    I can appreciate that you don’t take releases lightly. Perhaps a next step would be a staging site and testing out current releases there.

    Once you get the plugins up to date we can take another look.

    https://wpgeodirectory.com/support-policy/

    August 26, 2018 at 9:51 am #444071

    Mike Lee
    Expired Member
    Post count: 46

    Hi Alex,

    We have now upgraded all plugins and it still behaves as advised earlier.
    Regards

    Mike

    August 26, 2018 at 6:11 pm #444103

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    August 27, 2018 at 7:20 am #444146

    Patrik
    Moderator
    Post count: 1971

    Hi Mike,

    It seems someone has changed the settings for invoicing. There should be ‘wpi-checkout’ set as a checkout page and there was add listing set as checkout which was incorrect. I have modified the setting and works fine for me. Please check from your side and let me know if it resolves your issue or not.

    Regards,
    Patrik

    August 27, 2018 at 9:15 am #444157

    Mike Lee
    Expired Member
    Post count: 46

    Sincere thanks Patrik,

    I will advise the site administrators as such, as no-one mentioned altering the configuration.

    We will confirm all is nominal in the next couple of days.

    Best regards

    Mike

    September 12, 2018 at 6:24 am #446220

    Mike Lee
    Free User
    Post count: 1

    Hi Patrik,

    I’ve just recommenced on this client, they also advise billing is also misconfigured so not sure how that happens.

    Will confirm all is good after I reconcile their configuration.

    Regards

    Mike

    September 12, 2018 at 9:45 am #446250

    Patrik
    Moderator
    Post count: 1971
    This reply has been marked as private.
    October 2, 2018 at 8:13 am #448436

    Mike Lee
    Expired Member
    Post count: 46

    Hi,

    The invoicing settings were reset, was set to nonsense.

    I reset this September 13 and it’s been going well, until last week;

    It reverted all invoicing settings again!

    Q. Do you know why it does this and do you have any tips to prevent this from happening in the future for us ?

    Regards

    Mike

    October 2, 2018 at 10:15 am #448454

    Patrik
    Moderator
    Post count: 1971

    Hi Mike,

    This is strange and no one else has reported such things before and we also can’t regenerate it on our test sites. So it may be due to changes made by someone or restoring the old backups on your site. If possible clone your site on another server and see if the issue is there as well or not.

    Regards,
    Patrik

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