Analytics Add-on

This topic contains 41 replies, has 5 voices, and was last updated by  Stiofan O’Connor 4 years, 2 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • February 3, 2020 at 10:23 am #528482

    Matthew
    Lifetime Member
    Post count: 178

    Hi Stiofan

    The updated plugin didn’t show for me that day, I did keep refreshing. I tried again a day or two later and the update appeared. I installed that update. However I still get the message (attached).

    I have tried logging-in with a different browser etc but no joy.

    I hope you can help, do you have any thoughts?

    February 3, 2020 at 3:33 pm #528536

    Alex Rollin
    Moderator
    Post count: 27815

    Please try again, there was a problem and I have updated the version on your site.

    February 3, 2020 at 6:30 pm #528580

    Matthew
    Lifetime Member
    Post count: 178

    Hi Alex, that works. At least the authentication with Google.

    But now I can’t see the analytics block on the listing page, I could previously before these issues, but back then it was empty.

    I would really appreciate it if you could help with this?

    February 3, 2020 at 6:41 pm #528582

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Mathew,

    The GD analytics addon will soon be replaced with this plugin https://wordpress.org/plugins/frontend-analytics/
    Now might be the time to switch over, you might find it easier to use.

    Stiofan

    February 3, 2020 at 9:15 pm #528595

    Matthew
    Lifetime Member
    Post count: 178

    hi Stiofan

    Thanks I have installed that… but sadly the widgets are showing no data, this is back where we started. Got to laugh I suppose

    February 4, 2020 at 9:49 am #528684

    Stiofan O’Connor
    Site Admin
    Post count: 22956
    This reply has been marked as private.
    February 4, 2020 at 10:01 am #528686

    Matthew
    Lifetime Member
    Post count: 178

    Thanks Stiofan, access provided.

    February 4, 2020 at 2:15 pm #528730

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for the info, you can remove access now.

    It looks like you have this same issue https://support.google.com/analytics/thread/20327611?hl=en

    The permission I have on your account don’t give me access but it looks like you need to follow those instructions and remove the index.php from the default page input.

    Let me know how u get on.

    Thanks,

    Stiofan

    February 4, 2020 at 2:20 pm #528733

    Matthew
    Lifetime Member
    Post count: 178

    Thanks, well done for researching that (that was a set-up reference to the old website no doubt) I have never heard of that causing any problems before but there you go. I have removed that and although there is no data I can see light at the end of the tunnel as its showing ‘active user: 1’ now so looks good!

    I guess it should be showing some stats, I will try to check again tomorrow.

    February 4, 2020 at 4:01 pm #528745

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I would guess that all the stats were with that index.php so now that its checking without it its basically like the stats are starting fresh. Maybe there is a way to change that in GA but i have never had this issue.

    Stiofan

    February 5, 2020 at 10:18 am #528875

    Matthew
    Lifetime Member
    Post count: 178

    Hi Stiofan, I can see some data… albeit for one listing only thanks for your help

    February 5, 2020 at 10:51 am #528881

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Great! 🙂

  • Author
    Posts
Viewing 12 posts - 31 through 42 (of 42 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket