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Analytics Add-on

This topic contains 41 replies, has 5 voices, and was last updated by  Stiofan O’Connor 4 years, 2 months ago.

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  • December 21, 2019 at 7:25 pm #522704

    Matthew
    Lifetime Member
    Post count: 178

    Hi Folks, I am unable to see any data in the analytics data. Please see attached, what am I doing wrong I wonder!

    I hope you can help?

    Thanks

    December 21, 2019 at 10:20 pm #522724

    Alex Rollin
    Moderator
    Post count: 27815

    Is any data showing in your GA account?
    It can take some time to sync a new account.

    December 21, 2019 at 10:42 pm #522731

    Matthew
    Lifetime Member
    Post count: 178

    Yes its not a new account, data is showing in site-kit in the dashboard (please see attached).

    December 21, 2019 at 11:32 pm #522736

    Alex Rollin
    Moderator
    Post count: 27815

    Please share a link so we can check and WP Admin if we need to check the settings.

    December 21, 2019 at 11:45 pm #522740

    Matthew
    Lifetime Member
    Post count: 178
    This reply has been marked as private.
    December 23, 2019 at 10:14 am #522836

    Naveen Giri
    Moderator
    Post count: 1559

    Hi Matthew,

    Thanks for the details. Whats the site url?

    Thanks

    December 29, 2019 at 10:41 pm #523352

    Matthew
    Lifetime Member
    Post count: 178
    This reply has been marked as private.
    December 30, 2019 at 8:08 am #523393

    Naveen Giri
    Moderator
    Post count: 1559

    Hi Matthew,

    Geodirectory settings seems fine, addon seems updated.

    Please can you confirm if it is not GA view related issue in your google analytics.
    We have similar issue reported before. it was GA related issue.
    https://wpgeodirectory.com/support/topic/google-analytic-show-nothing/#post-486974

    Thanks

    December 30, 2019 at 1:42 pm #523407

    Matthew
    Lifetime Member
    Post count: 178

    Yes all looks fine – very odd.

    Re the link
    That user had to scrap their analytics account and start with a fresh one. I have a lot of useful data in analytics, so this is not something I can do. I wonder why the plug-in can conflict with Analytics accounts in this way.

    I spent time on this, what a shame it’s not useable and that listing owners won’t be able to see what exposure their listings provide.

    December 30, 2019 at 2:43 pm #523413

    Naveen Giri
    Moderator
    Post count: 1559

    Thanks for your confirmation,

    I see lots of js error in console but I have done troubleshooting steps and it not seems like plugin conflict.

    I will give an another look. I will have to debug code for it.
    Please provide FTP details in private reply.

    December 30, 2019 at 3:03 pm #523414

    Matthew
    Lifetime Member
    Post count: 178
    This reply has been marked as private.
    January 1, 2020 at 6:22 am #523577

    Kiran
    Moderator
    Post count: 7069

    Hi Matthew,

    I checked and not found any issue at the website end. Please allow us to test analytics with my own Google Analytics account settings in GeoDirectory > Settings > Google Analytics.

    Regards,
    Kiran

    January 10, 2020 at 12:25 pm #525039

    Matthew
    Lifetime Member
    Post count: 178

    Yes please go ahead Kiran, I would really appreciate it. Thank you

    January 11, 2020 at 11:01 am #525177

    Kiran
    Moderator
    Post count: 7069

    Hi Matthew,

    FTP credentials are not working now, did you changed? Also make sure it has not any IP restriction enabled.

    Kiran

    January 11, 2020 at 12:56 pm #525185

    Matthew
    Lifetime Member
    Post count: 178

    Hi Kiran sorry I have unlocked the geo@ user again… and for 7 days this time, if you have a stable IP please let me know and I can unlock for that.

    Many thanks for your help

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