Can not import

This topic contains 29 replies, has 4 voices, and was last updated by  Paolo 6 years, 7 months ago.

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  • September 12, 2017 at 2:36 pm #395330

    Jason
    Expired Member
    Post count: 46
    This reply has been marked as private.
    September 12, 2017 at 4:12 pm #395344

    Paolo
    Site Admin
    Post count: 31206

    I do need that plugin, can I deactivate it get the updates and reactivate it..is that possible?

    Yes you could, but the problem will re-appear when we release the next bath of updates. You won’t be alerted…

    This is going to sound terrible here but I am very new to building websites. Where do I find my ftp info? I am being hosted by hostgator

    You can ask that to hostgator support, they’ll provide the info.

    Let us know,

    Thanks

    September 13, 2017 at 1:03 am #395425

    Jason
    Expired Member
    Post count: 46
    This reply has been marked as private.
    September 13, 2017 at 2:09 pm #395525

    Kiran
    Moderator
    Post count: 7069

    Hi Jason,

    I have successfully imported CSv file that you provided.
    Can you check from your side?

    Let us know.

    Thanks,
    Kiran

    September 13, 2017 at 2:55 pm #395543

    Jason
    Expired Member
    Post count: 46

    Hi Kiran

    Yes they imported on my side. I went to import more and again the button is not working when I click it. Should I be importing these through the the plugin or ftp? I have about 50,000 more listings to import. Thanks

    September 13, 2017 at 4:24 pm #395551

    Paolo
    Site Admin
    Post count: 31206

    You can only import them via plugin options. Please try to clear your browser cache and cookies, log back in and try again.

    Let us know,

    Thx

    September 13, 2017 at 5:41 pm #395564

    Jason
    Expired Member
    Post count: 46

    I have never had a problem with this until all of a sudden. It has nothing to do with my cache or cookies. As soon as I change the file size, anything under 50kb, the button works and imports listings. Anything over that up to 2mb I get no results. So how does this get fixed?

    September 13, 2017 at 6:59 pm #395586

    Paolo
    Site Admin
    Post count: 31206

    Could you please attach the latest CSV that you were unable to import?

    September 14, 2017 at 3:28 am #395662

    Jason
    Expired Member
    Post count: 46
    This reply has been marked as private.
    September 14, 2017 at 2:13 pm #395713

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    September 26, 2017 at 5:03 am #397330

    Jason
    Expired Member
    Post count: 46
    This reply has been marked as private.
    September 26, 2017 at 7:13 am #397350

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    September 26, 2017 at 2:46 pm #397439

    Jason
    Expired Member
    Post count: 46

    Thank you

    I will let the host company know

    September 27, 2017 at 3:45 pm #397696

    Jason
    Expired Member
    Post count: 46

    Hi Kiran,

    You mentioned previously that I should go up to 512M memory. I suggested that to the host company but they cannot find what is taking up so much memory. To go to 512M I would need my own VPN or VPS, but they feel I might have the same issue with whatever is taking up the memory. As of right now my website is only half built with listings. You guys have been very good at pointing me in the right direction. Can you make any suggestions with the memory and the information I have shared? Thanks!

    September 27, 2017 at 4:01 pm #397698

    Paolo
    Site Admin
    Post count: 31206

    Please see: https://wpgeodirectory.com/docs/server-requirements/

    You shouldn’t be using a shared server at all.

    Thanks

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