Cannot Install Location Manager 1.5.31

This topic contains 7 replies, has 2 voices, and was last updated by  Kor 7 years, 9 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: , ,

  • Author
    Posts
  • March 27, 2017 at 5:44 pm #370183

    Taste TV
    Buyer
    Post count: 22

    Every time we try to upload and install the newer version of Location Manager 1.5.31 (we now have 1.4.7 ), we get this error message:

    “Destination folder already exists. …./wp-content/plugins/geodir_location_manager/
    Plugin install failed.”

    If they plugin already exists, why are we being shown the message that we should update to the new version?

    We are running WordPress 4.7.3

    This is really a waste of time, and we are starting to suspect it’s so we run out of time on our one year subscription and have to pay for the newer version.

    Hopefully this isn’t true.

    March 27, 2017 at 5:52 pm #370190

    Kor
    Moderator
    Post count: 16516

    Hi Taste,

    Why aren’t you using the auto update? https://wpgeodirectory.com/docs/faqs/why-do-my-automatic-updates-fail/ . If that doesn’t work, you must delete the older version and upload the latest version. If you need further help, please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

    March 27, 2017 at 6:00 pm #370194

    Taste TV
    Buyer
    Post count: 22

    Auto update would be great, but it says next to our current plugin version on WordPress (Installed Plugins section), “Automatic update is unavailable for this plugin.”

    Interesting suggestion about deleting old version. Not sure of the best way to delete the old version, and if this would wipe out any settings we already have.

    March 27, 2017 at 6:12 pm #370199

    Kor
    Moderator
    Post count: 16516

    Hi Taste,

    Did you insert your license key as mentioned in this section of the documentation https://wpgeodirectory.com/docs/installing-addons/#updates ?

    Thanks!

    March 27, 2017 at 6:19 pm #370204

    Taste TV
    Buyer
    Post count: 22

    No, we were doing the update directly through the Plugins section of WordPress.

    We have now added the licensing keys in as described in the GeoDirectory control panel.

    In the WordPress plugins section it does still say, “Automatic update is unavailable for this plugin.”

    We think we are set, however in the documentation you provided it says, “In future, your Addons will be able to be updated with a single click, just like any other WordPress plugins.” We are looking for exactly where we should do the single click.

    March 27, 2017 at 6:34 pm #370217

    Kor
    Moderator
    Post count: 16516

    Hi Taste,

    After you activate your licence try going to the Dashboard>Updates and “check again” button to make it then check for the updates, then update it.

    If you still have problems please share WP admin and FTP details and i will resolve things for you. Please use the private reply option below.

    Thanks,

    March 27, 2017 at 6:38 pm #370222

    Taste TV
    Buyer
    Post count: 22

    That worked!

    “GeoDirectory Location Manager updated successfully.”

    BTW, here is the site where it’s in use, http://www.popuprestaurants.com/

    Geodirectories were the only WordPress plugins that really met our needs and fit our vision for this site. We are planning on adding a few more enhancements in the near future.

    March 28, 2017 at 1:45 am #370266

    Kor
    Moderator
    Post count: 16516

    Hi Taste,

    Glad that helped and I’m also glad that you liked our GD plugin. Enjoy GD.

    Thanks

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount