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Can't add category images anymore

This topic contains 5 replies, has 3 voices, and was last updated by  Patrik 4 years, 2 months ago.

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  • January 31, 2020 at 3:15 pm #528240

    aviate Werbeagentur
    Free User
    Post count: 4

    Hello GD-Support.

    I have recently had some membership / subscription status issues that has now been resolved. Unfortunately I am still not able to upload category images anymore. I thought this issue would have been resolved alongside my membership problems, but it has not. The attached image shows the ‘create category’ backend. The button (marked red) won’t open up the media window, as it is supposed to and as it used to.
    The console in this picture shows me some error message, with only disappears when I deactivate the UserWP Plugin.

    How can this be resolved?

    January 31, 2020 at 4:49 pm #528260

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    this is usually a plugin conflict.
    Could you try disabling non-GD addons and see if the functionality is restored?

    https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test

    Let us know how it goes

    February 3, 2020 at 7:37 am #528460

    aviate Werbeagentur
    Free User
    Post count: 4
    This reply has been marked as private.
    February 3, 2020 at 8:49 am #528471

    Patrik
    Moderator
    Post count: 1971

    Hi,

    Can you please let us know what is set at Settings->AyeCode UI->Load JS? If you provide FTP and admin details in private reply then we can do more troubleshoot and fix the issue asap.

    Regards,
    Patrik

    February 3, 2020 at 12:30 pm #528500

    aviate Werbeagentur
    Free User
    Post count: 4
    This reply has been marked as private.
    February 3, 2020 at 1:28 pm #528513

    Patrik
    Moderator
    Post count: 1971

    Hi,

    You have set Settings->AyeCode UI->Load JS to “Required functions only” which is not loading the JS for “popover” function and that’s the reason for the error. Can you change this temporary to “Core + Popper” and make the changes to categories? If you have a specific reason to set it to “Required functions only” then you may change back to this after making changes. We will figure out some solution for this and fix it soon.

    Regards,
    Patrik

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