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Claim Listing

This topic contains 25 replies, has 4 voices, and was last updated by  Alex Rollin 3 years, 10 months ago.

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  • April 23, 2020 at 9:44 am #542054

    Joe Zielinski
    Expired Member
    Post count: 24

    Hi there,

    We are having an issue that when we claim a listing for a place, it doesnt seem to be updating the number in the backend. I can see that the claim listing is getting added when I click pending claims. Please see attached a screenshot.

    Your help will be appreciated, please note we are using ninja forms for the claim form because the client wanted an extra feature to uplaod a file to the form on submission. Please can you advise of how we can get this fixed?

    Kind regards

    April 23, 2020 at 10:21 am #542061

    Kor
    Moderator
    Post count: 16516

    hi Joe Zielinski,

    Thanks for your post. We’ll have to investigate this further on your end. Before we do that, could you make sure that you’ve updated all GD plugins? If not, please share your Website WP admin access here in private reply.

    April 23, 2020 at 10:45 am #542071

    Alex Rollin
    Moderator
    Post count: 27815

    That is a notification and shows claims that have been filed. If you approve one it should go down, if there is a new claim, it should go up. You are not seeing it change that way?

    April 24, 2020 at 8:07 am #542266

    Joe Zielinski
    Expired Member
    Post count: 24

    Hi there,

    No we dont seem to be seeing the change when a new claim has been posted? it doesnt appear to be going up or down? It appears also that this is the same problem when reviews are posted?

    Kind regards

    April 24, 2020 at 9:40 pm #542400

    Alex Rollin
    Moderator
    Post count: 27815

    Sounds like we need to check the settings on your site to find out why that isn’t working as expected. Please share credentials in a private reply

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:
    TLS/SFTP:

    April 27, 2020 at 8:30 am #542749

    Joe Zielinski
    Expired Member
    Post count: 24
    This reply has been marked as private.
    April 27, 2020 at 7:30 pm #542939

    Alex Rollin
    Moderator
    Post count: 27815

    Before more debugging please update plugins to the latest and let us know if the issue persists.

    April 28, 2020 at 11:45 am #543079

    Joe Zielinski
    Expired Member
    Post count: 24

    Hi there,

    Do we need to update all of the Geodirectory Plugins for so that you can debug?

    Kind regards

    April 28, 2020 at 8:53 pm #543138

    Kor
    Moderator
    Post count: 16516

    Hi Joe Zielinski,

    Yes, please. Kindly notify us once you’ve done that.

    April 29, 2020 at 11:51 am #543218

    Joe Zielinski
    Expired Member
    Post count: 24

    Hi there,

    We have tested this again and it does appear to be working at first we could’nt see this. Can you clarify does the number automatically update or do you need to refresh the browser to see this?

    Kind regards

    April 29, 2020 at 7:55 pm #543239

    Alex Rollin
    Moderator
    Post count: 27815

    A refresh is required

    May 12, 2020 at 2:37 pm #543443

    Joe Zielinski
    Expired Member
    Post count: 24

    Hi there,

    As mentioned before, we have updated the plugins and versions but we are still experiencing the same problems with the numbers updating? please can you advise. We have an updated version of our site running locally.

    Please can you advise?

    Kind regards

    May 12, 2020 at 9:31 pm #543444

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    Is the updated site available online so we can check it?

    I recommend for faster service that you re-post your ticket to our new email support system here:

    https://wpgeodirectory.com/support/

    May 15, 2020 at 9:02 am #543474

    Joe Zielinski
    Expired Member
    Post count: 24
    This reply has been marked as private.
    May 18, 2020 at 12:43 pm #543489

    Alex Rollin
    Moderator
    Post count: 27815

    I see 7 in dashboard and alert.
    Seems to be working, might be a cache issue.

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We have moved to a support ticketing system and our forums are now closed.

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