Claim Listing

This topic contains 25 replies, has 4 voices, and was last updated by  Alex Rollin 4 years, 1 month ago.

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  • #543491

    Joe Zielinski
    Expired Member
    Post count: 24

    Hello,

    We initially thought caching might be the issue too, but we’ve since tried on numerous different devices (cache cleared, incognito mode etc.) and we’re still having the same issue. We’ve found that whilst the pending claims number on the dashboard may say “8”, if you click “View all” and scroll all the way to the bottom, it says 9 items (there are also 9 items in the list) – see screenshot for reference. There doesn’t seem to be a set time, but the number of the dashboard does seem to correct itself after a day or so…

    Are you able to shed some light on why these two numbers on the same page might be different? We would have thought with caching, the two numbers would both read 8 or 9 (for example).

    Kind regards

    #543500

    Kiran
    Moderator
    Post count: 7069

    Hi Joe,

    We just released Claim Listings v2.0.0.12. In this version notification count issue is fixed. Early it was not updating pending claim count when claim listing requested from front-end. Once you update plugin to v2.0.0.12 it will update count when claim request processed.

    Let us know.

    Thanks,
    Regards

    #543501

    Joe Zielinski
    Expired Member
    Post count: 24

    Hi there,

    Thank you for the update, we have tested this and all seems to be working as it should now thank you. However the problem is the same for pending listings and pending reviews the numbers dont seem to be updating either, can this please be investigated? please see attached

    Kind regards

    #543510

    Joe Zielinski
    Expired Member
    Post count: 24

    Hi there,

    Please can we have an update on the following query please?

    “Thank you for the update, we have tested this and all seems to be working as it should now thank you. However the problem is the same for pending listings and pending reviews the numbers dont seem to be updating either, can this please be investigated? please see attached”

    Kind regards

    #543517

    Kiran
    Moderator
    Post count: 7069

    Hi Joe,

    I have done some more testing on my test site and i can’t replicate count issue there.

    I also checked on your site and it showing correct count for pending listings(1 pending place) & pending reviews(9 pending reviews).

    Let us know.

    Just FYI we have now moved from forum based support to email based support. This is much faster than forum based support.

    Thanks,
    Kiran

    #543518

    Joe Zielinski
    Expired Member
    Post count: 24

    Hi there,

    Thank you for your email.

    We are still experiencing the count issue for pending reviews these dont match the number of how many reviews are pending, the count says 9 but there are 16 pending comments in the system.

    Please see attached with the new support system there is no way to attach a screenshot that is why we are using this method.

    Kind regards

    #543521

    Kiran
    Moderator
    Post count: 7069

    Hi Joe,

    Reviews and comment reply are different. Reviews counts only comment with rating stars.

    Let us know.

    #543522

    Joe Zielinski
    Expired Member
    Post count: 24

    Hi there,

    Ok so the number which says 9 that would be the count for reviews with ratings? what is the number 16 referring to in that case?

    Kind regards

    #543524

    Kiran
    Moderator
    Post count: 7069

    Hi Joe,

    Rest of numbers are replies to comment reply or comments on non GD posts. Go to comments page it will show only 9 pending reviews with rating.

    Thanks,
    Kiran

    #543528

    Joe Zielinski
    Expired Member
    Post count: 24

    Hi there,

    Thank you for your help and clarification on this, this now makes sense.

    Kind regards

    #543529

    Alex Rollin
    Moderator
    Post count: 27815

    If you can make an attachment to an email, you can send images into email support. Just look for the reply to attach images.

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